Cool Ideas Fibre ISP – Feedback Thread 7

[CoolEscalator]

Anyone else down in Edenglen?
Don't see anything on the website.

I was down too, back up now.
Their phone line was down and their website as well, you guys okay @CoolEscalator ?

HI there, thank you for reaching out.
Apologies for the delayed response.
One of our devices experienced an issue at 12:40,
MTN Fibre and TT-Connect would have been affected.
Services should be restoring sinec 13:16pm

 

[zx14]

Back up again.

 

[jannier]

@CoolEscalator @PBCool

The UK vpn seems down?




EDIT: madcptvpn connects no issue, seems only to be ukvpn.

 

[CoolEscalator]

@CoolEscalator @PBCool

The UK vpn seems down?

View attachment 1942179


EDIT: madcptvpn connects no issue, seems only to be ukvpn.

Hi there, I'm able to connect to the UKVPN just fine
Are you using the below?
q2.cisp.co.za
PPTP
test
test

 

[jannier]

No, I am using the information from here;

Thread 'Cool Ideas VPN Server(s)'

Jun 22, 2021

As previously mentioned we've setup a free VPN servers for Cool Ideas customers to connect directly to the UK or Madrid, should there be a need to avoid local peering arrangements and avoid increased LAG/Ping, such as can happen with gameservers hosted on AWS, or Google cloud.

The servers have our best path to the UK and Madrid, with the lowest latency. From there, it's up to your gaming provider....

Username test/test, PPTP or L2TP.
London = ukvpn.cisp.co.za, best path to London from JHB or CPT.
Madrid/JHB = madvpn.cisp.co.za, Johannesburg-Lisbon (via Paratus)
Madrid/CPT...

• TheRoDent
• Replies: 316
• Forum: Cool Ideas Support Forum

• 
• 

London = ukvpn.cisp.co.za, best path to London from JHB or CPT.

So this information is incorrect? If yes, can it be corrected please.

 

[jannier]

q2.cisp.co.za

Using this, works for me.

 

[CoolEscalator]

London = ukvpn.cisp.co.za, best path to London from JHB or CPT.

So this information is incorrect? If yes, can it be corrected please.

Apologies. Yes ukvpn.cisp.co.za should have worked as well, not sure why it's not at the moment. But q2.cisp.co.za was our 2nd VPN we launched a while back. I will ask @TheRoDent to update the post when able to

 

[carbz771]

Happy Monday y'all.

Any issues with routing to the UK/EU side or on Azure's side? Download/upload speeds are horrible. My VPN to the UK also keeps dropping (not the CISP one, company one). Have a few people across different ISPs/FNOs with the same issue.

 

[carbz771]

Upload speed seems fine. Please, I beg thee Microsoft gods, no outage on a Monday.

 

[PBCool]

Happy Monday y'all.

Any issues with routing to the UK/EU side or on Azure's side? Download/upload speeds are horrible. My VPN to the UK also keeps dropping (not the CISP one, company one). Have a few people across different ISPs/FNOs with the same issue.

View attachment 1942744

View attachment 1942745

Hi, we peer with MS locally, so All MS services will use MS transit. So not something we have visibility of unfortunately.

You can try an international VPN of ours to try and bypass.

 

[MainMeat]

Please assist urgently with this ticket:

#COOL-20261006-2802582​

 

[CoolEscalator]

Please assist urgently with this ticket:

#COOL-20261006-2802582​

HI there, thank you for reaching out.

The reason why you see a 100.65 IP on your WAN, but a 102.132 IP on the internet, is because you are on CGNAT, which is what we use for Overflow if there is no public IP available at the time you authenticated.
This unfortunately means port forwarding won't work.
If you require this for a VPN, then I would rather recommend applying for a Static IP (can be done via your client portal)
This will ensue you never get CGNAT, alternatively you can always just drop your session, until you get a Public IP again.

 

[PBCool]

Please assist urgently with this ticket:

#COOL-20261006-2802582​

Hi if you are hosting a VPN then best to apply for a static IP, you can do this via our coolzone portal.

We have overflow CGNAT pools in the case of failures or general overflow. So if you need something static then a fixed IP is best.

 

[MainMeat]

how long does the public IP take to be put in place?

 

[CoolEscalator]

how long does the public IP take to be put in place?

It would be immediately. Once the order is placed and paid, you can simply restart your PPPoE session, and you will be on the static

 

[MainMeat]

ok, will place this order now - so no need to change anything on the router then and things will return to normal?

 

[CoolEscalator]

ok, will place this order now - so no need to change anything on the router then and things will return to normal?

Yes indeed, just a reboot or dropping your session will do

 

[MainMeat]

Yes indeed, just a reboot or dropping your session will do

Please see updated ticket - I have the new IP on my router but LAN clients cannot reach the internet

 

[CoolEscalator]

Please see updated ticket - I have the new IP on my router but LAN clients cannot reach the internet

Hi there, apolgies for the delay. I was in a meeting
I will check your DM shortly

 

[rubenschoeman]

Hey, could ticket #COOL-20261006-2802296 be escalated? I work from home and my internet is entirely dead - nothing loads. Data charges are eating me right now so it would be great to have a response and investigation into it. I also raised that my phone number needs to be updated multiple times in the past and each time this request goes unanswered so they keep calling a disconnected number. For reference, my recent sessions show "Lost-Carrier" since 2026-10-05 18:42:04. Any assistance would be appreciated here