Openserve launching cheaper 30/30Mbps fibre services - but there's a catch

[Jan]

Major fibre network operator launching cheaper packages — with a catch

South Africa’s second largest fibre network operator (FNO), Openserve, is launching a more affordable entry-level fibre-to-the-home (FTTH) package for its middle-to-higher income users.

However, several Internet service providers (ISPs) have confirmed to MyBroadband that only new subscribers will be able to take up the product.

 

[bwana]

I would ditch my 50/25Mbps for a 30/30Mbps connection tomorrow.

I'd also trade my 50/25 for a 100/25.

 

[Gatecrasher]

Closedserve.

 

[Hemi300c]

Openserve and cheaper can't be used in the same thread, chapter or anything.

 

[Zuner]

So cancel and become a "new subscriber" is what i'm reading

 

[NickNack2000]

So cancel and become a "new subscriber" is what i'm reading

That is what i have been trying to do from the begining of April with no success till today. With Telkom system migration that has been going on for forever i am still sitting without a connection. I had to relocate around the corner from where i stayed due to a building emergency and was told i cannot move my current fibre connection have to cancel and apply for a new one was also not offered that 30/30 deal only a 50/25. Someone please help me get my install sorted. We are on the verge of a gangfight at home led by my granddaughter due to no connectivity.

 

[Roo!]

Telkom by any other name, still as pathetic as it always was.

 

[NickNack2000]

Telkom by any other name, still as pathetic as it always was.

Eish! They were very good untill the blerrie upgrade they did that messed up evrything. Is there anyone that can assist with pushing the order forward please guys

 

[Brian_G]

Eish! They were very good untill the blerrie upgrade they did that messed up evrything. Is there anyone that can assist with pushing the order forward please guys

Get a temp setup in the meantime? Such as MTN's LTE service if you have it in your area, it's month-by-month and has a free-to-use modem.

 

[NR7]

"WE WANT 1000Mbps ON OPENSERVE"


Openserve :

 

[Brian_G]

ISP	30/30Mbps (only for new users)
Supersonic	R469
Cool Ideas	R476
Axxess	R485
Afrihost	R490
Vox	R495
Mweb	R499
Webafrica	R499

That's very good. My MTN LTE 20/20 costs R465 now.

(Got no use for more though..)


Softcap?

 

[Gudnews]

Fibre is starting to exhibit cartel like tendencies.

 

[Nephew_]

Its a failed attempt to server the lower middle class.
Yes, I need a +/-R300pm fibre package +/-20mbps for mother-in-law who is on pension where R650 is just a bit too much.
Why is it so difficult to just make full range of packages?

 

[Brian_G]

Its a failed attempt to server the lower middle class.
Yes, I need a +/-R300pm fibre package +/-20mbps for mother-in-law who is on pension where R650 is just a bit too much.
Why is it so difficult to just make full range of packages?

Internet is too important to too many, they know you'll make a plan.

 

[MB_user]

Major fibre network operator launching cheaper packages — with a catch

South Africa’s second largest fibre network operator (FNO), Openserve, is launching a more affordable entry-level fibre-to-the-home (FTTH) package for its middle-to-higher income users.

However, several Internet service providers (ISPs) have confirmed to MyBroadband that only new subscribers will be able to take up the product.

I only recently ran into this problem being an existing customer who was forced over the years to upgrade to the 50Mbps/25Mbps package due to only having one FNO. I could not believe that my ISP would risk their reputation by advertising the 30Mbps/30Mbps package but as per OpenServe (from what I understand) only NEW installs are allowed to use it. It basically means that existing customers are being milked whilst new installs gets a cheaper option from what I understand

.

This is the last message I received from support from my ISP:

Thank you for your message.

The 30Mbps fibre offer is only available for new installations with Openserve.
Unfortunately, this means that existing clients cannot downgrade to the 30Mbps package —
It’s not applicable to active services or reactivations on the same line.


Please don't hesitate to contact us for further assistance.

Regards

Is this not in contravention of the ISPA code of conduct?

In their dealings with consumers, other businesses, each other and ISPA, ISPA members must act fairly, reasonably, professionally and in good faith.

It just seems unfair, to not allow existing customers access to the fibre 30Mbps/30Mbps package.

 

[rory]

the catch seems to have been removed this month.
It looks like one can suddenly now downgrade an already installed openserve fibre to 30/30 on the afrihost app.
I hope that is now possible and one does not need to go through a cancellation and re install ?

 

[zerocool2009]

I always say, if you dont need such a high speed, downgrade to the cheapest option.

 

[Zuner]

I always say, if you dont need such a high speed, downgrade to the cheapest option.

This is what i have done, nothing I do requires high speed, I just set up caching server and sonarr to fill the gap.

 

[Nephew_]

My finger is on the trigger ....