Openserve and Cool Ideas Intermittent Connection

[Shibeza]

Hi everyone, is there anything thing I can do about about my wifi randomly dropping? It will be working just fine then it randomly says no internet. I have been on phone calls with cool ideas for some months now and they have also had me change my router, as they said the router was faulty, however the issue still persists.

Ticket #: COOL-20261102-2830349

 

[Afrigirl]

Hi everyone, is there anything thing I can do about about my wifi randomly dropping? It will be working just fine then it randomly says no internet. I have been on phone calls with cool ideas for some months now and they have also had me change my router, as they said the router was faulty, however the issue still persists.

Ticket #: COOL-20261102-2830349

@CoolEscalator

 

[PBCool]

Hi everyone, is there anything thing I can do about about my wifi randomly dropping? It will be working just fine then it randomly says no internet. I have been on phone calls with cool ideas for some months now and they have also had me change my router, as they said the router was faulty, however the issue still persists.

Ticket #: COOL-20261102-2830349

Hi there, I see this was logged an hour ago. The team will investigate and @CoolEscalator will monitor.

Your line looks like its been up for 2 weeks, if you replaced the router as per the last time logged then it would need further investigation on your wireless side of things.