Openserve and Cool Ideas Intermittent Connection

[Shibeza]

Hi everyone, is there anything thing I can do about about my wifi randomly dropping? It will be working just fine then it randomly says no internet. I have been on phone calls with cool ideas for some months now and they have also had me change my router, as they said the router was faulty, however the issue still persists.

Ticket #: COOL-20261102-2830349

 

[Afrigirl]

Hi everyone, is there anything thing I can do about about my wifi randomly dropping? It will be working just fine then it randomly says no internet. I have been on phone calls with cool ideas for some months now and they have also had me change my router, as they said the router was faulty, however the issue still persists.

Ticket #: COOL-20261102-2830349

@CoolEscalator

 

[PBCool]

Hi everyone, is there anything thing I can do about about my wifi randomly dropping? It will be working just fine then it randomly says no internet. I have been on phone calls with cool ideas for some months now and they have also had me change my router, as they said the router was faulty, however the issue still persists.

Ticket #: COOL-20261102-2830349

Hi there, I see this was logged an hour ago. The team will investigate and @CoolEscalator will monitor.

Your line looks like its been up for 2 weeks, if you replaced the router as per the last time logged then it would need further investigation on your wireless side of things.

 

[owenscott]

When it next says no internet, plug a laptop into the router with a cable before you reboot anything. Cool already said the line has been up for two weeks, so if the cable still works while Wi-Fi does not, the drop is the radio and not Openserve. Write down whether the network name disappears or just sits there with no internet, and whether you were on 2.4 or 5. That is the bit the ticket is missing.