I first called Cell C (084 145) on Friday just after lunch. I verbally placed my order over the phone with Patricia.
After the application for the Samsung Galaxy S II she said my application was provisionally approved however due to the high end package (Active Chat 100) it needs to be escalated to the activations department for a further in depth check. I was told she will get back to me and request required paperwork as when/if needed.
Monday came and I heard nothing. Tuesday morning I called and then she asked me to send her the required documents. (bank statements etc) to send back to the escalated department. I was told I will hear back from her again today regarding the success of the procedure and when the phone shall be delivered.
I just called the order tracking number (Option 2) and they tell me my application has still not been processed.
What on earth does one do to get the application to get moving faster? 4 business days to not even have the application processed? Come on Cell C!
After the application for the Samsung Galaxy S II she said my application was provisionally approved however due to the high end package (Active Chat 100) it needs to be escalated to the activations department for a further in depth check. I was told she will get back to me and request required paperwork as when/if needed.
Monday came and I heard nothing. Tuesday morning I called and then she asked me to send her the required documents. (bank statements etc) to send back to the escalated department. I was told I will hear back from her again today regarding the success of the procedure and when the phone shall be delivered.
I just called the order tracking number (Option 2) and they tell me my application has still not been processed.
What on earth does one do to get the application to get moving faster? 4 business days to not even have the application processed? Come on Cell C!