10 Meg line

[Spynx]

So my area got upgraded from 4 meg to 10 meg this week. The router syncs at 10239 down and 1020, but my download speed is max 3.96 Mbps download and 0.86 Mbps upload. The upload speed is doubled what is was on the 4 meg line, so that is fine. The download speed is the same as it was on the 4 meg line, it must be more like 9 to 10 Mbps download?

Some advice please.

Thanks in advance.

 

[ponder]

Not enough details.

You're probably still on a 4Mbs isp package.

Who's the isp and which package are you on?

 

[Spynx]

I'm with Telkom (the R799.00 package) and I was in the Telkom store on Saturday to do the upgrade. Was again there this morning to confirm and they said it will be done this afternoon.

 

[ponder]

I'm with Telkom (the R799.00 package) and I was in the Telkom store on Saturday to do the upgrade. Was again there this morning to confirm and they said it will be done this afternoon.

So the new isp package is not active yet?

Also check that you don't have prioritisation/qos set to your previous line speed as that throttle you to your previous speed https://customerportal.telkomsa.net/portal/connectivity/prioritisation

 

[TheFriendlyGhost]

The people that sell you this do not understand the infrastructure (been there, done that)
You are not on a 4MB package, you are just too far from the exchange to benefit from the 10MB upgrade (which is only the fibre upgrade between the exchanges). Call Telkom and tell that you are only get a 4MB speed and the downgrade your back to that package - pointless paying more for something that you will never get

 

[Drifter]

When I upgraded to a 10MB line, I had to let my ISP know. Only after the reconfigured my connection, did I get full line speed.

 

[EasyUp Web Hosting]

The people that sell you this do not understand the infrastructure (been there, done that)
You are not on a 4MB package, you are just too far from the exchange to benefit from the 10MB upgrade (which is only the fibre upgrade between the exchanges). Call Telkom and tell that you are only get a 4MB speed and the downgrade your back to that package - pointless paying more for something that you will never get

Erm, his adsl is syncing at 10mbps or am I missing something here?

 

[TheFriendlyGhost]

Erm, his adsl is syncing at 10mbps or am I missing something here?

Yup. Same issue on my side. I was sold this but Telkom's 'Door to Door' saleslady. When I had techie come out to solve another issue, I raised this with him and this is exactly what he told me

 

[EasyUp Web Hosting]

Yup. Same issue on my side. I was sold this but Telkom's 'Door to Door' saleslady. When I had techie come out to solve another issue, I raised this with him and this is exactly what he told me

The answer can be found, if OP posts his SNR and Attenuation Rates.

 

[Spynx]

Sorry for the late reply (been a bit busy). I have an free account with Afrihost and I this is the result: http://www.speedtest.net/my-result/6840696515 . So I phoned Telkom and the lady said the line will "stabilize" in 10 days and I will get full speeds.

Does this make sense or is Telkom taking me for a ride?

 

[Willie Trombone]

Sorry for the late reply (been a bit busy). I have an free account with Afrihost and I this is the result: http://www.speedtest.net/my-result/6840696515 . So I phoned Telkom and the lady said the line will "stabilize" in 10 days and I will get full speeds.

Does this make sense or is Telkom taking me for a ride?

Sorry to say, she just wanted to get rid of you. It's an ISP problem. Get a real ISP VOX*COUGH*.

 

[Spynx]

I missed the post from Ponder and went to https://customerportal.telkomsa.net/portal/connectivity/prioritisation . It still shows Home Uncapped (4Mbps). Must I phone them or what?

Thanks again for the help.

 

[Willie Trombone]

I missed the post from Ponder and went to https://customerportal.telkomsa.net/portal/connectivity/prioritisation . It still shows Home Uncapped (4Mbps). Must I phone them or what?

Thanks again for the help.

That's definitely a telkom issue. I would phone them and mention that.

 

[ponder]

I missed the post from Ponder and went to https://customerportal.telkomsa.net/portal/connectivity/prioritisation . It still shows Home Uncapped (4Mbps). Must I phone them or what?

Thanks again for the help.

Call 10210 faults, tell them you upgragraded to 10Mb/s and your line syncs at that speed but you're still on a 4Mb/s ISP profile, tell them to check if your profile is correct.