Hi,
Here is my extremely frustrating predicament - hopefully somebody can shed some light on the issue!
I used to be on a 192k line in Amanzimtoti for the better part of a year, no latency issues or throughput issues whatsover. At the beginning of March I started experiencing erratic latencies internationally and terrible download speeds. I thought nothing of it as I went to Greece for 3 weeks and hoped that by the time I returned it would be fixed, but alas...
I followed the following process :
Logged a fault with tech support - they did their generic end to end test no problems
Logged an FQ test with SAIX - they reported no congestion issues anywhere
Replaced my Router
Replaced my telephone cable
Replaced the cable to the telephone pole
Tried a different PC
Tried different MRU's and MTU's
Changed the DSLAM port at the local exchange
There is 0 line noise, attentuation is 29
Tried a normal 3g shaped SAIX account
Tried a 5g Imaginet Unshaped account
Hell, I even upgraded to 1024k in the process hoping for a solution but nothing has come to fruition.
So here I sit some 2 months down the line, local speed tests on telkomsa.net are never better than 5kb/sec - ie. 56k would be better...
Despite getting the runaround and the usual "we will call you back" nothing has been resolved and there is no indication that there will be a solution anytime soon.
Apparently they picked up an issue from the local exchange to the Durban ATM, however once they "fixed" this issue there was still no improvement.
As you can imagine my patience is wearing thin - any input would be greatly appreciated.
The interesting thing is this : I get no packet loss if you look at the dialup connection stats, however on my routers SNMP interface I see this under DSL stats :
Transmit
Tx PDU's 2684
Tx Total Bytes 622129
Tx Total Error Counts 0
Receive
Rx PDU's 2657
Rx Total Bytes 2076532
Rx Total Error Counts 417
That error count is a high % however it doesnt seem to be translated into packet loss. Can anyone shed any light on this? I mentioned it to the techs as well..
Regards,
-O
Here is my extremely frustrating predicament - hopefully somebody can shed some light on the issue!
I used to be on a 192k line in Amanzimtoti for the better part of a year, no latency issues or throughput issues whatsover. At the beginning of March I started experiencing erratic latencies internationally and terrible download speeds. I thought nothing of it as I went to Greece for 3 weeks and hoped that by the time I returned it would be fixed, but alas...
I followed the following process :
Logged a fault with tech support - they did their generic end to end test no problems
Logged an FQ test with SAIX - they reported no congestion issues anywhere
Replaced my Router
Replaced my telephone cable
Replaced the cable to the telephone pole
Tried a different PC
Tried different MRU's and MTU's
Changed the DSLAM port at the local exchange
There is 0 line noise, attentuation is 29
Tried a normal 3g shaped SAIX account
Tried a 5g Imaginet Unshaped account
Hell, I even upgraded to 1024k in the process hoping for a solution but nothing has come to fruition.
So here I sit some 2 months down the line, local speed tests on telkomsa.net are never better than 5kb/sec - ie. 56k would be better...
Despite getting the runaround and the usual "we will call you back" nothing has been resolved and there is no indication that there will be a solution anytime soon.
Apparently they picked up an issue from the local exchange to the Durban ATM, however once they "fixed" this issue there was still no improvement.
As you can imagine my patience is wearing thin - any input would be greatly appreciated.
The interesting thing is this : I get no packet loss if you look at the dialup connection stats, however on my routers SNMP interface I see this under DSL stats :
Transmit
Tx PDU's 2684
Tx Total Bytes 622129
Tx Total Error Counts 0
Receive
Rx PDU's 2657
Rx Total Bytes 2076532
Rx Total Error Counts 417
That error count is a high % however it doesnt seem to be translated into packet loss. Can anyone shed any light on this? I mentioned it to the techs as well..
Regards,
-O
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