10mb adsl

[GODZILLA99]

Hi Everyone,

I did phone Telkom a couple of hours ago to upgrade my line from a 2mb to 10mb adsl which is available then 1 hour after I requested the upgrade I see my line sitting on 4mb instead of 10mb adsl

These are my router statistics but shouldn't my mode profile be on adsl 2+ to achieve 10mb adsl speed and I did phone telkom to enquire about it but they are clueless of what I am talking about so who do I talk to at telkom to resolve this problem and my attainable rate shows that I can get a 10mb adsl line so as my attenuation and SNR margin so what do I do


Mode: ADSL_G.dmt
Type: ATM
Status: Up

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 204 120
Attenuation (dB): 340 225
Output Power (dBm): 78 33
Attainable Rate (Kbps): 10848 1088
Rate (Kbps): 4096 512
D (interleaver depth): 1 1
Delay (msec): 0.13 0.25

 

[])ragon_\/oid]

Give it some time, they need to change you over to a 10mb DSLAM port before you can sync 10mbps.

 

[Johnatan56]

I'm guessing they "told" the exchange to put you on 10mb, so it will put you as close to it as it can. They should be going there physically to put you in a new port, can take up to the third day.

 

[georgelza]

hehehe

Ye, got told I can be switched to 10Mb also, port available etc, got a sms to the fact, then phoned back to have this done, now a new telkom call centre "specialist" read the sarcasm says no, it's just a new configuration that needs to be done,

never mind the left hand not knowing what the right is doing... or suppose to be able to do.

G

 

[georgelza]

Reposting this from other thread.

For those interested... had a chat with some Telkom techies the last couple of days.

#1 Meyersdal exchange, on the corner for Alice Street and Hennie Alberts street has been upgraded to MSLAM spec, it's there and it's ready.
#2 It is def running 10Mb to customers, who's lines are allowing it.

#3 Mine does not, why, because for no other better reason I'm basically wrong side of the street, ye that simple, let me explain.
I stay in Catherina street/Brackenhurst. Everyone in Catherina street, Jackson street and so on up to Swartkoppies cable into poles located in Hennie Alberts str, on the R59 side of Hennie Alberts street, The cable basically run from the pole where I'm patched into, Pole/small box located on Hennie Alberts street, between Catherina Street and Jackson street, R59 side. From that pole it runs down the street towards Swarkoppies, where it turns toward Vermooten, once it gets there it turns to Meyersdal and run behind the houses to the exchange,
Implying if we measure the crow fly between me (Catherina Street) and the exchange, we maybe 200m, but because of this cable route (it comes from the days where the cable ran all the way down Swartkoppies to the old Alrode Exchange) it's now 3.8km.

Solution, cable from our box/pole on this side of Hennie Alberts to the other side of Hennie Alberts, where Big Blue Telkom (located outside ProCAM, 100m from Jackson Street 4Way, traveling to Meyersdal, just before SNEL guest lodge) box Meyersdal #4 is located, which directly goes up the road, to the man hole across the road from the exchange where it then crosses back to this side, and walla I can have 10 or even 20Mb.... if my bank manager allowed it.

If ONLY. Ok so who knows anyone with authority in telkom cabling, apparently even the techies is asking for this since it will solve bucket loads of faults cause by the old route/cable.

G