Dear 155
I am sick and tired of phoning the Data Centre, and being told that there is something wrong with my device, my settings, or even worse, when I report I can't get Internet on my phone that my computer settings need to be checked
I mean, really, stop this damn text book reading and teach you support staff to listen to the customer and learn how to give decent technical support
Yours sincerely
I phoned this morning as my phone reported "Authorization failed" trying to connect to the Internet on the phone. What the hell has the computer got to do with or even less, how is the phone connected to the computer. Then I was told that the settings would be resent to my phone. I reported I already did that via *111#. Truthfully, I did nothing of this sort, and never even budged to change any damn setting on the phone. The operator put me on hold to find out the various settings for my phone. I disconnected the call. Approximately 10 minutes later, trying the Internet again, it was back online
Moral of the story: Get rid of those damn text books
I am sick and tired of phoning the Data Centre, and being told that there is something wrong with my device, my settings, or even worse, when I report I can't get Internet on my phone that my computer settings need to be checked
I mean, really, stop this damn text book reading and teach you support staff to listen to the customer and learn how to give decent technical support
Yours sincerely
I phoned this morning as my phone reported "Authorization failed" trying to connect to the Internet on the phone. What the hell has the computer got to do with or even less, how is the phone connected to the computer. Then I was told that the settings would be resent to my phone. I reported I already did that via *111#. Truthfully, I did nothing of this sort, and never even budged to change any damn setting on the phone. The operator put me on hold to find out the various settings for my phone. I disconnected the call. Approximately 10 minutes later, trying the Internet again, it was back online
Moral of the story: Get rid of those damn text books
