Juggy
Executive Member
Are you joking you might be thinking but I say no.
On friday last week myself and the missus decided to go for the 1024KB offering as the office refunds R400 and we can afford it. So she phoned in and ordered the upgrade which they said would be done in 2 working days, this was at about 12:00 midday. I figured I'd have my upgrade by this week friday but nooooooo, it was completed yesterday afternoon while I was at work.
I am very impressed with that speedy service.
The second thing was my 384KB line was really slow and I couldn't connect to the VPN server at the office to do work. My throughput was around 17KB so I called them on Sunday night at around 18:30 and logged a call. Monday morning at 08:00 I get a call from the Telkom techie saying that he's on his way to checkout the problem. At 11:00 he called to say that the line is fine and my router might be the issue. So, last night i factory reset my WAG54G Linksys and re-setup the config and all is beautifull and my 1024KB kicked in at the same time.
I can't understand how sometimes they get it so right but the other 99.999999% of the time it just sucks.
Time to implement Six Sigma for QC and process management Telkom.
On friday last week myself and the missus decided to go for the 1024KB offering as the office refunds R400 and we can afford it. So she phoned in and ordered the upgrade which they said would be done in 2 working days, this was at about 12:00 midday. I figured I'd have my upgrade by this week friday but nooooooo, it was completed yesterday afternoon while I was at work.
I am very impressed with that speedy service.
The second thing was my 384KB line was really slow and I couldn't connect to the VPN server at the office to do work. My throughput was around 17KB so I called them on Sunday night at around 18:30 and logged a call. Monday morning at 08:00 I get a call from the Telkom techie saying that he's on his way to checkout the problem. At 11:00 he called to say that the line is fine and my router might be the issue. So, last night i factory reset my WAG54G Linksys and re-setup the config and all is beautifull and my 1024KB kicked in at the same time.
I can't understand how sometimes they get it so right but the other 99.999999% of the time it just sucks.
Time to implement Six Sigma for QC and process management Telkom.