The infotainment/media system display in my Golf R is completely and permanently off (just over 2 full weeks now). In other words, the media screen located in the centre console is black and unusable. Herewith some information about the issue:
1. Obviously this means that I have no radio, no rear-view camera, etc etc.
2. The small display located in my console directly above the steering wheel is functioning fine, but it obviously cannot connect to the infotainment system as this is down.
3. I have taken the vehicle into two separate VW dealerships and they do not know what the issue is. They connected their diagnostic tools but could not connect to the infotainment system as apparently there is no power at all to the media screen. There is however power to the CD player located in the cubby-hole. Fuses and connections are all fine apparently.
4. I have noticed that if I hold down the power-on button located to the left of the media display for about 10 seconds, it tries to restart the system and the lights on the buttons on either side of the screen turn on. The screen however remains completely black.
5. I’ve tried a few suggestions I’ve come across online, including certain pushing buttons and switching the car on/off repeatedly. No joy.
6. I do not believe this issue is as a result of anything I have done. I have not attempted any after-market physical or software upgrades of any kind nor have I tampered with any aspects of the vehicle. The system was working fine when I switched my vehicle off and when I turned the vehicle on the next morning, the screen was dead. The vehicle has 12000km on the clock after two years and I am OCD in caring for it. I bought it brand new.
The current feedback that I have is that the dealership has sent all logs/info they can to VWSA and are awaiting for a response from them on how to proceed. Apparently neither dealer has seen this before?
To say this issue is frustrating is an understatement. Any help at all would be greatly appreciated. I’m hoping there is a VW techie or someone else who has experienced this before who can offer some insight. Thanks in advance!
1. Obviously this means that I have no radio, no rear-view camera, etc etc.
2. The small display located in my console directly above the steering wheel is functioning fine, but it obviously cannot connect to the infotainment system as this is down.
3. I have taken the vehicle into two separate VW dealerships and they do not know what the issue is. They connected their diagnostic tools but could not connect to the infotainment system as apparently there is no power at all to the media screen. There is however power to the CD player located in the cubby-hole. Fuses and connections are all fine apparently.
4. I have noticed that if I hold down the power-on button located to the left of the media display for about 10 seconds, it tries to restart the system and the lights on the buttons on either side of the screen turn on. The screen however remains completely black.
5. I’ve tried a few suggestions I’ve come across online, including certain pushing buttons and switching the car on/off repeatedly. No joy.
6. I do not believe this issue is as a result of anything I have done. I have not attempted any after-market physical or software upgrades of any kind nor have I tampered with any aspects of the vehicle. The system was working fine when I switched my vehicle off and when I turned the vehicle on the next morning, the screen was dead. The vehicle has 12000km on the clock after two years and I am OCD in caring for it. I bought it brand new.
The current feedback that I have is that the dealership has sent all logs/info they can to VWSA and are awaiting for a response from them on how to proceed. Apparently neither dealer has seen this before?
To say this issue is frustrating is an understatement. Any help at all would be greatly appreciated. I’m hoping there is a VW techie or someone else who has experienced this before who can offer some insight. Thanks in advance!
