Hi there,
Sorry to hear you’re having some trouble with your accounts!
There could be a number of reasons why they aren’t playing along. We’d need to take a look at your profile to determine the exact cause of the error and advise on how you/we can go about fixing it.
However, what springs to mind in this case is that over the past few days a phishing warning has been displaying on the FNB website. We'll need you to log in and accept that message before we're able to update your accounts again. We of course don't want to automatically accept these warnings on your behalf in case you haven't seen them, as they're important messaging from a security perspective.
Apart from this, if your accounts do error out in future, then in most cases this is the result of problems with a service provider’s website, or them performing maintenance. FNB, specifically, tends to perform maintenance almost every Sunday evening. During these times, we may be blocked from logging into your profile at all, or the update process may encounter other obstacles that prevents it from completing.
Trying again a few hours later usually sorts the above out, but we don’t suggest deleting and re-linking your accounts, as this results in you losing your older transaction history. Instead, if you’d like us to take a closer look at the error, please click on the “Ask us to investigate” button on one of your errored-out accounts in the app, or pop us a mail to
[email protected]. We’re available from 8am - 8pm every day, and you can typically expect a response within a few minutes
- The Svens
