24/7 Support

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sibcool

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Which ISPs that are really good have 24/7 support because I’m pretty sure there’s people that work on weekends or are doing work for overseas clients that don’t necessarily operate within the SA timezone
 
sibcool said:
Which ISPs that are really good have 24/7 support because I’m pretty sure there’s people that work on weekends or are doing work for overseas clients that don’t necessarily operate within the SA timezone
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24/7 support typically doesnt make sense as ISPs we rely on 3rd parties, none of which have 24/7 support.
 
PBCool said:
Better to have options vs 24/7 support realistically, go with dual fibre providers or 5G as backup.
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As you know, I use you at my own home as backup in case we go down. I also have a vodacom LTE in case we're both down.

Otherwise sane and totally logical people become irrational when it comes to internet connectivity. They want R20K a month corporate SLAs on R599 a month home connections and think that we profiteer off those expensive links, not realising everything that's put in place to provide a proverbial "three nines" SLA.
 
In some instances my home network have dual capacity should one provider go offline I just failover to the other, costs me like couple bucks. So I would agree having a router that accepts more than one WAN port and bonus points if it can failover or combine everything would make people who operate at abnormal hours lives less stressful.

For example: https://scoop.co.za/reyee-dual-band-wifi-6-3000mbps-5dbi-gigabit-mesh-router-rg-ew3000gx.html
This has the dual WAN input so fibre line from ont into it (can be your regular connection) and then the 2nd WAN port plug in your LTE or other fibre router and set the port to DHCP or PPPOE however your operating it and tell the software what you'd like to do and there you go.
 
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HartsockZA said:
In some instances our networks have dual capacity should one provider go offline we just failover to the other, costs me like hundreds of thousands but keeps the price manageable and affordable for the end consumer. Sadly I don't operate a massive network. So I would agree having a router that accepts more than one WAN port and bonus points if it can failover or combine everything would make people who operate at abnormal hours lives less stressful.

For example: https://scoop.co.za/reyee-dual-band-wifi-6-3000mbps-5dbi-gigabit-mesh-router-rg-ew3000gx.html
This has the dual WAN input so fibre line from ont into it (can be your regular connection) and then the 2nd WAN port plug in your LTE or other fibre router and set the port to DHCP or PPPOE however your operating it and tell the software what you'd like to do and there you go.
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Like dual transits?
 
PBCool said:
Like dual transits?
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Unfortunately, you and I know exactly what sentence entails...

Something as simple as advertising certain prefixes to IPT provider A in Jhb and others to IPT provider B in CTN can end in tears.

Even if you buy two identical IPT services from two separate transit providers at the same location, BGP has a mind of it's own. One day you are happily sending and receiving via Company A with B running purely as the backup. The next day someone in Finland has fiddled with a BGP community and you are sending via A and receiving via B and all the WoW players are chewing your ear off because of asymmetrical routing.
 
PBCool said:
Like dual transits?
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No I think you misunderstood me, I was responding to what you mentioned regarding dual connection setup
Better to have options vs 24/7 support realistically, go with dual fibre providers or 5G as backup.
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I was referring to a router that could have a minimal need to setup a dual setup without the need of having something like a mikrotik or something complex to set something like that up for the consumer. my comment was purely out of the fact that this is Africa and one should always have a plan b not meant to drive a plot here of why it's not a good idea to bond connectins especially in our networks. Because as @portcullis mentioned idiot things can happen on BGP communities. But again my comment was directed to rebuting and answering the OP question.

I don't know if I am writing in riddles here but if that is the case then I aught to just leave this place...
 
HartsockZA said:
No I think you misunderstood me, I was responding to what you mentioned regarding dual connection setup

I was referring to a router that could have a minimal need to setup a dual setup without the need of having something like a mikrotik or something complex to set something like that up for the consumer. my comment was purely out of the fact that this is Africa and one should always have a plan b not meant to drive a plot here of why it's not a good idea to bond connectins especially in our networks. Because as @portcullis mentioned idiot things can happen on BGP communities. But again my comment was directed to rebuting and answering the OP question.

I don't know if I am writing in riddles here but if that is the case then I aught to just leave this place...
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"costs me like hundreds of thousands but keeps the price manageable and affordable for the end consumer"

I think is the confusing part.
 
sibcool said:
Which ISPs that are really good have 24/7 support because I’m pretty sure there’s people that work on weekends or are doing work for overseas clients that don’t necessarily operate within the SA timezone
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Hi, Amobia Communications has a 24/7/365 manned call centre which operates telephonically and via whatsapp any time of the day!
 
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