4 big changes coming to Home Affairs to cut down queue time

is the people behind the counters going to do actual work?

Yeah, populating the heat map with bollocks info so they don't have to work :p

I reckon it will be an inverse heatmap.. Look for the offices that have ridiculous queues and they will be the emptiest.
 
“To date, the department has automated front-end processes of issuing IDs, Passports, Birth, Marriage and Death Certificates,” he said.

“The system development programme is ongoing and backend legacy systems are still to be completed
to ensure full integration rather than the current multiple interfaces which are not ideal and causes intermittent downtimes.”

Wise, central planning by bureaucratic experts everyone.

Instead of getting the legacy systems working as well as they can, they make a pretty front-end to give the indication that all is well.

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