45 / LTE not active on mobile broadband

[swellingsgonedown]

Hi there

I'm working in South Africa for three months. I bought a 4G wireless modem router from Incredible Collections and a SIM card from Vodacom. The SIM card is pre-paid, given I'll only be here for three months.

I loaded it up with 20GB data but the problem is the signal on the modem only is 3G. This happens no matter where I take it, although the majority of my work is done from Sandton City.

The SIM is 64K, should I swap for a 128K? Or could there be another reason why it's capped at 3G?

 

[deweyzeph]

Or could there be another reason why it's capped at 3G?

Have you checked that you're actually in an area that has LTE coverage? That would be the first step.

 

[swellingsgonedown]

Have you checked that you're actually in an area that has LTE coverage? That would be the first step.

I have yep, Sandton is pretty well covered

 

[cobusv]

Hi there

I'm working in South Africa for three months. I bought a 4G wireless modem router from Incredible Collections and a SIM card from Vodacom. The SIM card is pre-paid, given I'll only be here for three months.

I loaded it up with 20GB data but the problem is the signal on the modem only is 3G. This happens no matter where I take it, although the majority of my work is done from Sandton City.

The SIM is 64K, should I swap for a 128K? Or could there be another reason why it's capped at 3G?

Go to a Vodacom store in Sandton City and just ask them to check for you if the sim card was provisioned for LTE/4G. This should be free of charge but they still have to activate it on your simcard.

 

[Ockie]

Quickest would be to just call 082111 or 082155. They can provision the prepaid card for LTE. The shops cant provision LTE on prepaid number.