Ive just upgraded from the MWEB 1MB to 4MB. On the 1MB I use to download at around 100kbps. I was expecting around 400kbps on the 4MB line but im getting a maximum of 250kbps. Is this the correct download rate or should I query it?
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4MB ADSL download speed?
- Thread starter ihsaan
- Start date
irBosOtter
Expert Member
On a stable 4Mb line you should be getting over 400kbps at least, but check you line sync speed first to see what that is
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Morning ihsaan
I would like to look into this from our side. Please can you PM me the MWEB email address or username in order for me to check and provide you with more information.
Hectic
Executive Member
This is exactly the reason why I left.
I was on 1 Mbit Premium, then 2 Mbit and all was well then when I went to 4 Mbit the wheels fell off.
MwebGuy tried to help, the support guys and finally the obnoxious call center told me it was my fault and I need a new modem blah blah blah, and that was the final straw.
Changed ISP's and now if it drops below 400 KB/sec I feel disappointed
I was on 1 Mbit Premium, then 2 Mbit and all was well then when I went to 4 Mbit the wheels fell off.
MwebGuy tried to help, the support guys and finally the obnoxious call center told me it was my fault and I need a new modem blah blah blah, and that was the final straw.
Changed ISP's and now if it drops below 400 KB/sec I feel disappointed
SlothZA
New Member
I'm with Telkom ISP on a 4Mb line and I also get max 230KB/s on downloads. Router stats below...any suggestions?
Sinbad
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Change ISP
Actually first, just do a traceroute to 8.8.8.8 and paste it, to eliminate exchange issues
MartyMarts
Spontaneous Interruption
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In real-time, surely.
DrJohnZoidberg
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LaraC
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Change ISP
Actually first, just do a traceroute to 8.8.8.8 and paste it, to eliminate exchange issues
Trace route revealed the following:
"Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.1
2 7 ms 7 ms 7 ms ti-224-168-01.telkomadsl.co.za [105.224.168.1]
3 34 ms 32 ms 33 ms ti-226-0-246.telkomadsl.co.za [105.226.0.246]
4 26 ms 25 ms 25 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
5 25 ms 24 ms 26 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.45]
6 53 ms 52 ms 53 ms 196.43.52.42
7 46 ms 46 ms 46 ms 72.14.212.1
8 190 ms 194 ms 191 ms 66.249.95.8
9 195 ms 194 ms 194 ms 209.85.244.240
10 200 ms 200 ms 226 ms 72.14.232.134
11 199 ms 200 ms 203 ms 216.239.49.45
12 * * * Request timed out.
13 192 ms 193 ms 193 ms google-public-dns-a.google.com [8.8.8.8]
Trace complete."
Sinbad
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Sinbad
Honorary Master
- Joined
- Jun 5, 2006
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- 89,049
- Reaction score
- 41,828
Change ISP
Change ISP
Actually first, just do a traceroute to 8.8.8.8 and paste it, to eliminate exchange issues
this does not always work...you can have low ping and exchange congestion trust me i know after a month with fighting with telkom