4mb premier uncapped price change - confirmation please

[Space_Chief]

And that is why I said the switch over and handling of this is being done incorrectly and not handled properly by the ISPs as they are not explaining the effects properly and not communicating it to everyone.

You are being billed R899 because your line is a 10mb irrispective of what your package details says. Point case close. If you want to pay R769 then simply phone and have the line downgraded to 4mb.

Notwithstanding how this should have been handled better by the ISPs those are the facts. Phone, downgrade and be happy with lower price.

Mweb already explained and said they kept the lines bumped to 10mb as some customers might want to upgrade to 10mb data due to reduced prices. The choice is the customers. Excersise it and be done with it.

Easy.

There is no R899 10 Mbit product offered from MWEB. I can't say what I am being billed, but as per their own system, and not an anon user like you, with all due respects, unless you are the MWEB CEO in drag, they have me pegged at 4Mbit all inclusive for R899.

Secondly, that's obviously not a FREE upgrade by TELKOM, because if I stay at that speed, I pay more than 4Mbit users. I suspect MWEB gets this extra cash, right? Not Telkom.

I know it the world of cognitive dissonance free and pay extra can occur at the same time, but not here.

Go back to my first response, and see what my account is called and see that in Jan 2014 I am being billed more than 4Mbit account holders.

" irrispective of what your package details says. " - yeah I guess freaking product names and prices are irrespective. Man just go.

 

[ColonelJAck]

Hi

The product you previously had was a 4mbps data + 4mbps line for R899.
We have now reduced the price of the 4mbps all inclusive from R899 to R769.

Your line was upgraded to 10mbps free of charge by Telkom and you are eligible for that speed.
We cannot just downgrade your line speed for you and bill you on the new price.
What if you decided that you actually wanted a 10mbps line?

You benefited from the line upgrades and it wouldn't be right if we decided to drop your speed.
Likewise, we cannot just upgrade the account to 10mbps all inclusive and expect you to pay for it.

If you want to move to the 4mbps line + 4mbps data for R769 we will certainly downgrade the line for you.
Let me know and I can arrange it for you.

Would the same principle apply to me?
For some now I've been on the 2meg uncapped premium account. Telkom upped my line to speed to 4meg.
Will Mweb automatically move my data speed to 4meg @ R769 or do I stay on 2 meg at the reduced rate?

 

[Orihalcon]

There is no R899 10 Mbit product offered from MWEB. I can't say what I am being billed, but as per their own system, and not an anon user like you, with all due respects, unless you are the MWEB CEO in drag, they have me pegged at 4Mbit all inclusive for R899.

Secondly, that's obviously not a FREE upgrade by TELKOM, because if I stay at that speed, I pay more than 4Mbit users. I suspect MWEB gets this extra cash, right? Not Telkom.

I know it the world of cognitive dissonance free and pay extra can occur at the same time, but not here.

Go back to my first response, and see what my account is called and see that in Jan 2014 I am being billed more than 4Mbit account holders.

" irrispective of what your package details says. " - yeah I guess freaking product names and prices are irrespective. Man just go.

I am going to try one more time to get this through to you.

I AGREE with you that mweb is and has handled this switch badly, just like the other ISPs.

Currently, your line is syncing ABOVE 4mb to your exchange IF your dslam is 10mb capable. If it is you are getting a speed benefit as a higher spec line on 4mb will reliably pull 440kB/s while a 4mb line will only do about 360kB/s average due to TCP overheads etc. Therefor you do get a speed upgrade.

Again I AGREE that mwebs reporting system is not displaying the data correctly as I expect their system was never designed to report 4mb data and 10mb line status.

I have, and am, correctly explained to you however WHY your account is still being billed at the old price. And no, there is no extra money to Mweb here as your line is currently set to DSL 3 on Telkoms side and Telkom will charge Mweb DSL 3 price.

Therefor however incorrect mwebs panel is stating your product, the technical facts support the charging of the old price, however misguided that is - a point I am not arguing.

 

[Space_Chief]

I am going to try one more time to get this through to you.

I AGREE with you that mweb is and has handled this switch badly, just like the other ISPs.

I don't have access to this information. That's speculation.

Currently, your line is syncing ABOVE 4mb to your exchange IF your dslam is 10mb capable. If it is you are getting a speed benefit as a higher spec line on 4mb will reliably pull 440kB/s while a 4mb line will only do about 360kB/s average due to TCP overheads etc. Therefor you do get a speed upgrade.

False. I got 440-450KB/sec consistenly on OpenWeb Silver/After Hours uncapped unshaped and even Afrihost. I've used these whenever MWEB had a cable fault and their network was unusable because of SEACOM. So I don't get any benefit at all. Currently my downloads (http) max out at about 420Mbit/sec and usually hang around 380. They have not changed at all. In fact the only time max speeds went up was when I used OW/AH.

Again I AGREE that mwebs reporting system is not displaying the data correctly as I expect their system was never designed to report 4mb data and 10mb line status.

This is speculation and is irrelevant.

I have, and am, correctly explained to you however WHY your account is still being billed at the old price. And no, there is no extra money to Mweb here as your line is currently set to DSL 3 on Telkoms side and Telkom will charge Mweb DSL 3 price.

It's not relevant.

Therefor however incorrect mwebs panel is stating your product, the technical facts support the charging of the old price, however misguided that is - a point I am not arguing.

MWEB's panel is the most accurate information, even though it's not what I am getting and who know what I am getting. Did I tell you what I am getting?

And since you've said all this and you don't get it tough.

I get it through perfectly. But it's all IRRELEVANT.

Can you grasp that something can be irrelevant?

Do you grasp that my line speed after a "free" upgrade is irrelevant?
Because I'm on a 4Mbit account. And as per MWEB's database that 4Mbit account still costs R899 in Jan 2014. But they said a 4Mbit now costs R769. There is no R899 option anymore, except for guys like me.

Whatever Telkom bills MWEB is not my concern. I'm not privy to that. Do you get that?



Telkom's speed upgrades when coupled with MWEB's shaped network do not give any advantages.

But I'm not contesting that. You brought that up, and it's false.

I wish not to waste further time with you as you're distracted by red herrings.

 

[sactjt]

I have to agree with Space_Chief here. I am with telkom isp (adsl line rental and data). Here is my scenario and please tell me if this sounds fair:

The following are all facts:

I am currently on the 4Mbps all inclusive package from Telkom. This (voice, adsl line and data) comes to a total of R856 per month.
My neighbour was (before the "free" upgrades) on the 2Mbps all inclusive package. This (voice, adsl line and data) was a total of R616 per month.
Before Telkom started with the upgrades, they sent out an email to their existing 1 and 2 Mbps customers, notifying them of the new prices, which will take effect as of the 1st of December. According to the telkom representative I spoke to, telkom did not notify their 4Mbps customers as they would stay on the same price after the upgrade. I never received any email, phone call or text message communicating any of this.
Now here is the problem... My exchange does not support any speed higher than 4Mbps. I got bumped to 10Mbps without any correspondence. Because of this bump I still pay R856 per month, even though my exchange does not support 10Mbps. My neighbour got bumped up to 4Mbps but he is now paying the "new" 4 Mbps price of R705 per month. Can you see the problem here?
I phoned telkom and the response was "you are now on a 10Mbps package, hence the reason for the different bill". WTF? My exchange does not support 10Mbps, only 4Mbps. So now my neighbour enjoys exactly the same benefits as myself although he's paying R151 cheaper. The telkom representative advised me to downgrade my account so that I too can pay R705 per month. Why should I? No one contacted me about this. I found out about all of this via mybroadband's website. So now I have to take time out of my day to wait in a phone queue and downgrade to a package that I'm supposed to be on in the first place. Heres the catch, the new pricing will only reflect on the next bill. So basically I have to pay R151 more in December than the other lucky ones, for what? It's not about the money, it's the principal. What if I never made use of mybroadband's website? Then I would have never been aware of this and just kept on paying more than I should. The other thing to keep in mind is folks that do not sit on internet forums during the day. What about them? If their exchanges does not support the "free" upgrade then they'll also just keep paying more than they should because the system shows them as being on a higher package. Telkom did a great thing for the customers whose exchanges do accommodate for the upgrades. They just completely screwed the ones like myself. I do not think they ever thought this out or maybe they just forgot that some exchanges will cause problems. I don't know. All I know is that this is not fair to some people.

 

[Orihalcon]

I don't have access to this information. That's speculation.



False. I got 440-450KB/sec consistenly on OpenWeb Silver/After Hours uncapped unshaped and even Afrihost. I've used these whenever MWEB had a cable fault and their network was unusable because of SEACOM. So I don't get any benefit at all. Currently my downloads (http) max out at about 420Mbit/sec and usually hang around 380. They have not changed at all. In fact the only time max speeds went up was when I used OW/AH.



This is speculation and is irrelevant.



It's not relevant.



MWEB's panel is the most accurate information, even though it's not what I am getting and who know what I am getting. Did I tell you what I am getting?



I get it through perfectly. But it's all IRRELEVANT.

Can you grasp that something can be irrelevant?

Do you grasp that my line speed after a "free" upgrade is irrelevant?
Because I'm on a 4Mbit account. And as per MWEB's database that 4Mbit account still costs R899 in Jan 2014. But they said a 4Mbit now costs R769. There is no R899 option anymore, except for guys like me.

Whatever Telkom bills MWEB is not my concern. I'm not privy to that. Do you get that?

I wish not to waste further time with you as you're distracted by red herrings.

Telkom's speed upgrades when coupled with MWEB's shaped network do not give any advantages.

It is not irrelevant. And that speed upgrade is at the core of your billing and I will now proceed to explain it in a way even you will understand.

Pre-telkom upgrades;

2mb line -> cost is X
4mb/10mb (Fastest package from telkom) -> cost is Y

Your account at Mweb;
4mb data -> cost is Z
4mb/10mb Line -> cost is Y
Total = Y+Z

Post-telkom upgrades;

2mb line now becomes 4mb line -> Cost STAYS X
4mb/10mb line now becomes 10mb line -> Cost stays Y

Your account at Mweb does NOT automatically down grade - MwebGuy already stated this so this is fact.
4mb data -> cost is Z
10mb line -> cost is Y
Total = Y+Z

See now? Same cost? Comprehend?

New customer signs up.
4mb line (previously a 2mb) -> cost is X
4mb data -> cost is Z
Total = X+Z

Notice how it is less than yours?

Now tell me again how that line upgrade is irrelevant.

 

[Orihalcon]

snip

I agree with you wholeheartedly! My line was also bumped to 10mb with a dslam that only supports 4mb. So that bump for me is irrelevant. If I phone my ISP and have my profile set to 4mb I will pay the lower price.

My argument with space_chief is NOT about how the ISPs are treating this whole switch over. It is to explain to him why he is still being charged the old price - whether the problem and fault lies with Mweb is of no concern to me whatsoever. I am merely stating the current reality and reasons why.

 

[Space_Chief]

It is not irrelevant. And that speed upgrade is at the core of your billing and I will now proceed to explain it in a way even you will understand.

Pre-telkom upgrades;

2mb line -> cost is X
4mb/10mb (Fastest package from telkom) -> cost is Y

Your account at Mweb;
4mb data -> cost is Z
4mb/10mb Line -> cost is Y
Total = Y+Z

Post-telkom upgrades;

2mb line now becomes 4mb line -> Cost STAYS X
4mb/10mb line now becomes 10mb line -> Cost stays Y

Your account at Mweb does NOT automatically down grade - MwebGuy already stated this so this is fact.
4mb data -> cost is Z
10mb line -> cost is Y
Total = Y+Z

See now? Same cost? Comprehend?

New customer signs up.
4mb line (previously a 2mb) -> cost is X
4mb data -> cost is Z
Total = X+Z

Notice how it is less than yours?

Now tell me again how that line upgrade is irrelevant.

The line speed is irrelevant because

MWEB still has 4Mbit all inclusive at R899 on their books as mentioned previously (the bit I copy pasted in bold).
MWEB now offers this for less, yet the same price still applies for this product in Jan 2014. It would still apply whether Telkom forgot to upgrade my line or not.

I get that line speed is faster. I get that line speed costs have been shifted down by Telkom. But this is irrelevant. I am on the 4Mbit UNC product and I expect to pay the current price - what others pay - not some higher rate because Telkom upgraded my line and MWEB is lost. If Telkom did an unsolicited upgrade that's not my problem. It's also not my problem that MWEB couldn't do this whole thing smoothly.

There may be reasons why MWEB's doing this - you speculated there - but that's not my concern nor can I know, nor do I care. MWEB certainly does not care where money for my next payment will come from. I don't run their ISP business. I pay for what I see. This you should have got from Post 1. You instead went on and on about how glorious it is to have a faster line speed and how much it benefits me, which is false anyway as from empirical observation, at the same line speed, other ISPs offer faster products. But that's also irrelevant.

If I did nothing, I would be paying MORE for no gains. Now I have to actively pursue some course of action which involves the torture of speaking to some MWEB billing person who will want me to spell out my address. Yet I am still officially getting a 4Mbit bundled product and paying MORE than it costs. Who gets that money is also irrelevant. If I didn't participate in these forums or know what was going on, I would be getting billed monthly for 4Mbit PREMIUM UNC LINE product and at a higher rate than others for no benefit at all.

I hope you're starting to grasp this. Thanks.

 

[Orihalcon]

The line speed is irrelevant because

MWEB still has 4Mbit all inclusive at R899 on their books as mentioned previously (the bit I copy pasted in bold).
MWEB now offers this for less, yet the same price still applies for this product in Jan 2014. It would still apply whether Telkom forgot to upgrade my line or not.

I get that line speed is faster. I get that line speed costs have been shifted down by Telkom. But this is irrelevant.

It is not as I have shown in my post. That cost is why you are paying more.

There may be reasons why MWEB's doing this - you speculated there - but that's not my concern nor can I know, nor do I care. [You are correct. This is not your problem.] MWEB certainly does not care where money for my next payment will come from. I don't run their ISP business. I pay for what I see. This you should have got from Post 1. [I did get that from your original post, which is why I proceeded to explain where that extra cost has come from.[You instead went on and on about how glorious [Never did it gloriously, merely stated technical facts] it is to have a faster line speed and how much it benefits me, which is false anyway as from empirical observation, at the same line speed, other ISPs offer faster products. But that's also irrelevant. [Reason your speeds have always been over 400kB is due to the line speed syncing more than 4mb. Once on a pure 4mb line things will look different. This is not speculation. This is how data flow works. You are correct however than the speeds are indeed irrelevant to this discussion though ]

If I did nothing, I would be paying MORE for no gains.[Absolutely right. Which is wrong in my opinion.] Now I have to actively pursue some course of action which involves the torture of speaking to some MWEB billing person who will want me to spell out my address. Yet I am still officially getting a 4Mbit bundled product and paying MORE than it costs. [Again I agree. And yes, this should not be your problem] Who gets that money is also irrelevant. If I didn't participate in these forums or know what was going on, I would be getting billed monthly for 4Mbit PREMIUM UNC LINE product and at a higher rate than others for no benefit at all. [Again I COMPLETELY agree with you]

I hope you're starting to grasp this. Thanks.

I do. I believe that while I was arguing the reason for the extra cost, you were arguing from the point where the product - indeed irrelevant of what is happening on the technical, billing and cost side - is still a 4mb prodcuct for which you signed up for and therefor understandably should be paying the new price.

I agree with all your points. I DO apologize for the discussion getting heated on my side, I see we where approaching it differently.

Too whit. There is not one point I don't agree with you on. I am merely stating why their billing system is still charging you the old price - however erroneous it might be.

You agree?

 

[Space_Chief]

I do. I believe that while I was arguing the reason for the extra cost, you were arguing from the point where the product - indeed irrelevant of what is happening on the technical, billing and cost side - is still a 4mb prodcuct for which you signed up for and therefor understandably should be paying the new price.

I agree with all your points. I DO apologize for the discussion getting heated on my side, I see we where approaching it differently.

Too whit. There is not one point I don't agree with you on. I am merely stating why their billing system is still charging you the old price - however erroneous it might be.

You agree?

Ok, dude. Thanks.

 

[Chevron]

There is no R899 10 Mbit product offered from MWEB. I can't say what I am being billed, but as per their own system, and not an anon user like you, with all due respects, unless you are the MWEB CEO in drag, they have me pegged at 4Mbit all inclusive for R899.

Secondly, that's obviously not a FREE upgrade by TELKOM, because if I stay at that speed, I pay more than 4Mbit users. I suspect MWEB gets this extra cash, right? Not Telkom.

I know it the world of cognitive dissonance free and pay extra can occur at the same time, but not here.

Go back to my first response, and see what my account is called and see that in Jan 2014 I am being billed more than 4Mbit account holders.

" irrispective of what your package details says. " - yeah I guess freaking product names and prices are irrespective. Man just go.

What makes you MWEB is getting extra cash? There is no extra cash.

You had and were paying for Telkom's fastest ADSl, And that's what you still have. It's just that since you're only paying for 4Meg data, you get limited to 4Meg even though you have a 10Meg line.

MWEB is right in the way they did it.

As the customer, you now have a Choice.

Choice 1:
Upgrade your data to 10meg
Choice 2:
Downgrade your line 4meg

MWEB cannot make this choice for you. Unlike you most people chose to upgrade. The fact you're a miser isn't MWEB's problem.

 

[allo allo]

I would like to Hi-Jack this thread a little,

My scenario is that im a 4meg uncapped data customer, NO LINE! So my monthly billing was R549. This product is now R239. This really has nothing to do with upgrades etc. Why has my bill not dropped to the new price? My bill still reads MWEB uncapped 4096kbps for R549. Surely thats total BS?

AA

 

[ProAsm]

The R549 (539) is the Premium Package and the R239 is the Stardard Package.