If anyone could give me contact details that I can use to solve my problem, I swear I'll sacrifice my firstborn in your honour! (Well, i would if i had one).
I made the terrible mistake of moving house in september last year, and subsequently phoned telkom to move my ADSL line to my new home.
Telkom was just too glad to help me and promptly suspended my old line. After this happened, I was informed with a smile that It would take a month before a technician would be able to come out and install my new line.
The installation day came and went and two weeks after the initial date somebody finally did something. Seeing as I earn money by just sitting at home all the time, telkom saw it fitting to show up at my home without even letting me know the day and time.
With great disappointment I had to tell the technician (who did not seem to comprehend that there was nobody at my house) to reschedule the installation for an appropriate day.
The technician declined to commit to a day and time and promised to phone me back to schedule an appointment,probably caring as much for installing my line as Robert Mugabe cares for the price of bread in Zim.
When this eventually happened after two more weeks, the technician arrived on a day my maid was at home (luckily).
He proceeded to install the line, but could not locate the DP box and promptly decided to omit this step and considered his work done. Upon enquiring into this matter I was told that "somebody else would come and fix it".
After waiting two more weeks I had to phone telkom again, asking why my installation was never completed.
After this i have had to phone telkom 6 times (each time from a cell phone, each time waiting 20 minutes or more) to bring this matter to somebody's attention.
Each time I was told that the matter would be "escalated" to the technical department who would contact me to schedule a technical call out.
Each time this did not happen. Finally 5 months later a technician showed up at my house. Again without calling to confirm that somebody would be there. Again I had to ask nicely to reschedule. Again I was told that I would be contacted to reschedule. Again this never happened.
All the while, telkom is happy to charge me for an ADSL service which I am unable to use.
Why do I even bother phoning the call centre again for something as simple as somebody calling me to set up an appointment to ensure that i'm actually there when the technician arrives, while they should be the ones following up on an installation that THEY screwed up?
Why am i getting billed for a service I cannot use while i should be billing telkom for the rands spent holding for an operator on my cellphone?
Where do these "escalated" orders of mine disappear off to? Who is the swine that receives these and just ignores them, while I drive past at least 5 telkom bakkies in a 2 block radius from my house every day? (No, I am not exagerrating)
If anyone out there can direct me to the right person to contact to resolve this...please do!
I made the terrible mistake of moving house in september last year, and subsequently phoned telkom to move my ADSL line to my new home.
Telkom was just too glad to help me and promptly suspended my old line. After this happened, I was informed with a smile that It would take a month before a technician would be able to come out and install my new line.
The installation day came and went and two weeks after the initial date somebody finally did something. Seeing as I earn money by just sitting at home all the time, telkom saw it fitting to show up at my home without even letting me know the day and time.
With great disappointment I had to tell the technician (who did not seem to comprehend that there was nobody at my house) to reschedule the installation for an appropriate day.
The technician declined to commit to a day and time and promised to phone me back to schedule an appointment,probably caring as much for installing my line as Robert Mugabe cares for the price of bread in Zim.
When this eventually happened after two more weeks, the technician arrived on a day my maid was at home (luckily).
He proceeded to install the line, but could not locate the DP box and promptly decided to omit this step and considered his work done. Upon enquiring into this matter I was told that "somebody else would come and fix it".
After waiting two more weeks I had to phone telkom again, asking why my installation was never completed.
After this i have had to phone telkom 6 times (each time from a cell phone, each time waiting 20 minutes or more) to bring this matter to somebody's attention.
Each time I was told that the matter would be "escalated" to the technical department who would contact me to schedule a technical call out.
Each time this did not happen. Finally 5 months later a technician showed up at my house. Again without calling to confirm that somebody would be there. Again I had to ask nicely to reschedule. Again I was told that I would be contacted to reschedule. Again this never happened.
All the while, telkom is happy to charge me for an ADSL service which I am unable to use.
Why do I even bother phoning the call centre again for something as simple as somebody calling me to set up an appointment to ensure that i'm actually there when the technician arrives, while they should be the ones following up on an installation that THEY screwed up?
Why am i getting billed for a service I cannot use while i should be billing telkom for the rands spent holding for an operator on my cellphone?
Where do these "escalated" orders of mine disappear off to? Who is the swine that receives these and just ignores them, while I drive past at least 5 telkom bakkies in a 2 block radius from my house every day? (No, I am not exagerrating)
If anyone out there can direct me to the right person to contact to resolve this...please do!
