5 Unhappy Neo Days

[Jaysm]

Hi All, I have had Neotel for 5 days now and I must say that it has been TERRIBLE

I was hoping that they would be better than Telkom but unfortunately not, I get nowhere near the speeds they were talking about, keep having to disconnect and re-connect and then I can't get bittorrent to do even the smallest down load.

I am seriously considering cancelling my contract and if things don't improve by tomorrow then I definitely will. I can see that many other peeps have had the same problem, has anyone actually been happy with Neotel?

 

[Venom Rush]

Hi All, I have had Neotel for 5 days now and I must say that it has been TERRIBLE

I was hoping that they would be better than Telkom but unfortunately not, I get nowhere near the speeds they were talking about, keep having to disconnect and re-connect and then I can't get bittorrent to do even the smallest down load.

I am seriously considering cancelling my contract and if things don't improve by tomorrow then I definitely will. I can see that many other peeps have had the same problem, has anyone actually been happy with Neotel?

If you're unhappy now, then best you do so before you end up having to pay for the phone after canceling.

 

[nk1]

agreed, you're within your 7days - do it now.
Situation is hopeless!! They just cannot get it right, empty promises, no commitment and no information when it will be resolved.

 

[Cloudster]

same boat, ordered neotel last wednesday... it absolutely sucks, connection dies all the time, TERRIBLE speeds..

cancelled today. thanks but no thanks neotel

 

[DarkDenim]

Cancel now or regret it later when you have to pay for the device.

 

[Jaysm]

I'm trying to cancel but I keep getting the run around. I'm on the phone right now waiting for an e-mail confirming that the service will be canceled and I won't have to pay etc.

Amazing that when we finally get a competitor for Telkom that their service is even worse. No wonder Telkom aren't worried about them.

 

[superkew]

I did that - cancelled within 7 days....

You need to send a letter to their termination department - they don't reply until..... oh never.

We are 3 months later and they are still sending me statements, haven't collected the device, and have called me ONCE!

Luckily I got an email confirming that if I cancel I wont be liable.

I think Neotel has about 5 support staff. 1 is the rep and the other 4 take turns in manning the call centre 24 hours a day.