5G suddenly stopped working.

[BigPoppaWemba]

Hi There,

We switched from 4G to 5G on Thursday, transition went smoothly for the past two days.
Today we woke up without any internet, we still don’t have internet. Logged a ticket a while ago but nothing is happening.
Please help.

 

[rain_mobile]

Morning @BigPoppaWemba

Please PM me your email address.

 

[RedDevil7108]

@BigPoppaWemba welcome to my world, probably several others...
@rain_mobile or @rain_networks will do as best as they can, but the real people ( networks department or the expert field techs that assist ) cannot do sh...

Sorry, this is beyond ridiculous for me now and I am being sour as can be !

 

[BigPoppaWemba]

Morning @BigPoppaWemba

Please PM me your email address.

@BigPoppaWemba welcome to my world, probably several others...
@rain_mobile or @rain_networks will do as best as they can, but the real people ( networks department or the expert field techs that assist ) cannot do sh...

Sorry, this is beyond ridiculous for me now and I am being sour as can be !

They have seemingly resolved this matter, I just would like better communication and setting realistic expectations for customers so that we are making informed decisions.

 

[RedDevil7108]

Glad you are sorted,

 

[nkonzosims]

Mine has been getting disconnected for half the day. Every single day. I have to cancel as i seem to be paying R1k for service which goes unused. Even right now I’m without service. There’s no load shedding so i have no idea why this is happening.

Good thing is, tomorrow is the last day of the month. I can cancel and they’ll take it as is. No need to sign up for November which I won’t get service for.

 

[rain_mobile]

Mine has been getting disconnected for half the day. Every single day. I have to cancel as i seem to be paying R1k for service which goes unused. Even right now I’m without service. There’s no load shedding so i have no idea why this is happening.

Good thing is, tomorrow is the last day of the month. I can cancel and they’ll take it as is. No need to sign up for November which I won’t get service for.

HI @nkonzosims

I am looking into this for you.