Anyboby knew if a client can return the goods and cancel the contract within 7 days. I'm used to adsl and at the moment I only managed !.2 - 1.4 mbs with Neotel and it feel sooooo slow. This afternoon I'm erecting a outside antenna and if their is not a significant improvment in the download speed I want to return the system on Monday
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Question of the Day: How impressed have you been with the 2026 Amazon Prime Day deals?
7day money back guarantee?
- Thread starter Wag
- Start date
Other Pineapple Smurf
Honorary Master
With Neotel you are held liable for the outstanding amount on your device. So if its a Prime device then your need to pay for this months usage and R1500 for the device !!!
Electronic Communications and Transactions Act. 2002
Chapter VII - Consumer Protection
44. Cooling-off period
1) A consumer is entitled to cancel without reason and without penalty any transaction and any related credit agreement for the supply-
a) of goods within seven days after the date of the receipt of the goods; or
b) of services within seven days after the date of the conclusion of the agreement.
2) The only charge that may be levied on the consumer is the direct cost of returning the goods.
3) If payment for the goods or services has been effected prior to a consumer exercising a right referred to in subsection ( I ), the consumer is entitled to a full refund of' such payment, which refund must be made within 30 days of the date of cancellation.
4) This section must not be construed as prejudicing the rights of a consumer provided for in any other law.
http://www.acts.co.za/ect_act/44_cooli.htm
Chapter VII - Consumer Protection
44. Cooling-off period
1) A consumer is entitled to cancel without reason and without penalty any transaction and any related credit agreement for the supply-
a) of goods within seven days after the date of the receipt of the goods; or
b) of services within seven days after the date of the conclusion of the agreement.
2) The only charge that may be levied on the consumer is the direct cost of returning the goods.
3) If payment for the goods or services has been effected prior to a consumer exercising a right referred to in subsection ( I ), the consumer is entitled to a full refund of' such payment, which refund must be made within 30 days of the date of cancellation.
4) This section must not be construed as prejudicing the rights of a consumer provided for in any other law.
http://www.acts.co.za/ect_act/44_cooli.htm