Sign up with GoogleI have been an 8ta mobile customer for over 2 years. To start with, I was very impressed with their service; but now, it seems that 8ta is total trash.
At the start, I was consistently getting over 10mbps. As time progressed, at times I was getting 10+ mbps, yet at other times I was sometimes getting timeouts and low speeds. I raised this with support, and they could give me no answers. They did send a technician out during office hours (I had to get time off work) and as predicted, at that time there were no problems. The problem only happened occasionally.
Ok so now I need to tell you about the antenna. Mine is a fixed-installation connected-to-desktop-pc-scenario. ADSL-replacement (because ADSL is a complete joke, that's another story involving a massive Telkom refund. But that's another story). So the placement is not relevant to what I'm saying -- there has been no change in reception, and I've moved my modem exactly 0.0M from two years ago, to date. Reception is not the issue.
So from the promised 21.6mbps, I initially got 10mbps consistently and I was pleased. It was fast and not expensive (8ta 10+10 package). Sometimes I got terrible service, raised this with support, who had no idea. No idea at all, on how to proceed with this. Like I said, they did send a tech but this was useless as he arrived during one of those in-business-hours times when I had no problems. He tested my setup and was impressed with the speeds he was getting.
So anyway, this completely rules out any issues with my 3G equipment or signal coverage. I can get well over 10mbps to the network.
So, the problem lies with the network.
For the past several months I've had insanely bad connectivity, and I'm considering taking these guys to court. The majority of my connection requests now get rejected; When I do get a connection, speeds are terrible, around 10kbps. Bittorrent hardly works at all -- and in fact, despite my best efforts, there's no chance I could possibly get the 20 gigs that 8ta promises me. I've completely given up on customer support, because they know nothing at all.
The vast majority of my web requests either time out or give me some kind of error. The simplest of pages take minutes to appear, or (more often) give errors. I do not have any trojans that are taking my bandwidth -- I can prove this, having run many, many network traces to try to diagnose this. Negative result. The only possible answer is that my ISP is hopelessly inadequate. I am a very experienced software engineer, and I know what I'm doing. It's simply the ISP's fault (8ta).
My question is: does the CPA cover this scenario? Can I take them to court for inability to deliver on their contractual obligations? I am very angry & I will do this.
My personal belief is that they are completely over-subscribed, and unable to service the requests of their existing customers.
Do I have legal recourse? Should I just dump 8ta in favour of a better service, in spite of it costing me more? Should I embark on an 8ta smear campaign? (they deserve it!!) or .. ?
I just want reliable, fast internet at a decent price. Is that too much to ask for?
c
At the start, I was consistently getting over 10mbps. As time progressed, at times I was getting 10+ mbps, yet at other times I was sometimes getting timeouts and low speeds. I raised this with support, and they could give me no answers. They did send a technician out during office hours (I had to get time off work) and as predicted, at that time there were no problems. The problem only happened occasionally.
Ok so now I need to tell you about the antenna. Mine is a fixed-installation connected-to-desktop-pc-scenario. ADSL-replacement (because ADSL is a complete joke, that's another story involving a massive Telkom refund. But that's another story). So the placement is not relevant to what I'm saying -- there has been no change in reception, and I've moved my modem exactly 0.0M from two years ago, to date. Reception is not the issue.
So from the promised 21.6mbps, I initially got 10mbps consistently and I was pleased. It was fast and not expensive (8ta 10+10 package). Sometimes I got terrible service, raised this with support, who had no idea. No idea at all, on how to proceed with this. Like I said, they did send a tech but this was useless as he arrived during one of those in-business-hours times when I had no problems. He tested my setup and was impressed with the speeds he was getting.
So anyway, this completely rules out any issues with my 3G equipment or signal coverage. I can get well over 10mbps to the network.
So, the problem lies with the network.
For the past several months I've had insanely bad connectivity, and I'm considering taking these guys to court. The majority of my connection requests now get rejected; When I do get a connection, speeds are terrible, around 10kbps. Bittorrent hardly works at all -- and in fact, despite my best efforts, there's no chance I could possibly get the 20 gigs that 8ta promises me. I've completely given up on customer support, because they know nothing at all.
The vast majority of my web requests either time out or give me some kind of error. The simplest of pages take minutes to appear, or (more often) give errors. I do not have any trojans that are taking my bandwidth -- I can prove this, having run many, many network traces to try to diagnose this. Negative result. The only possible answer is that my ISP is hopelessly inadequate. I am a very experienced software engineer, and I know what I'm doing. It's simply the ISP's fault (8ta).
My question is: does the CPA cover this scenario? Can I take them to court for inability to deliver on their contractual obligations? I am very angry & I will do this.
My personal belief is that they are completely over-subscribed, and unable to service the requests of their existing customers.
Do I have legal recourse? Should I just dump 8ta in favour of a better service, in spite of it costing me more? Should I embark on an 8ta smear campaign? (they deserve it!!) or .. ?
I just want reliable, fast internet at a decent price. Is that too much to ask for?
c
