Hi all
So i contacted the call centre to cancel my night surfer on saturday morning the 01 Dec.
The consultant goes through the whole process and cancels it.
This morning I check ad its still showing as active when i login.
So i contact them again.
Speak to the same guy. He says he will check. one ony system it shows as active and on another it shows as cancelled. Then he asks about when my debit order goes off, I say on the 30th. then he says it impossible to cancel it now and it will only be cancelled in January. I explain to him that this doesnt help me as I wont need the data in December but will need it January. I then explain to him that when i activated the bundle I was told that I could cancel at anytime and it would be charged pro rata. He says they changed their systems and wont be able to do this anymore. Basically tells me I had to phone 1 day before.
I tell him that I dont think its my problem that their system was 'upgraded' as I dont work for them and dont know the inner workings of their systems that he should please sort it out.
After 28mins and 12 secs I get a reference number and told it will be escalated and I will be contacted within 72 hours. Now I wait.
It doesnt seem worth the while for a R100...
So i contacted the call centre to cancel my night surfer on saturday morning the 01 Dec.
The consultant goes through the whole process and cancels it.
This morning I check ad its still showing as active when i login.
So i contact them again.
Speak to the same guy. He says he will check. one ony system it shows as active and on another it shows as cancelled. Then he asks about when my debit order goes off, I say on the 30th. then he says it impossible to cancel it now and it will only be cancelled in January. I explain to him that this doesnt help me as I wont need the data in December but will need it January. I then explain to him that when i activated the bundle I was told that I could cancel at anytime and it would be charged pro rata. He says they changed their systems and wont be able to do this anymore. Basically tells me I had to phone 1 day before.
I tell him that I dont think its my problem that their system was 'upgraded' as I dont work for them and dont know the inner workings of their systems that he should please sort it out.
After 28mins and 12 secs I get a reference number and told it will be escalated and I will be contacted within 72 hours. Now I wait.
It doesnt seem worth the while for a R100...