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SoundRSA
Dealer
- Joined
- Oct 13, 2010
- Messages
- 149
So
A couple of weeks back, my fiances phone was stolen. That same day, we went to Telkom, blacklisted the number and they provided us with another sim card. Easy and quick, no hassle's.
A week back, being the good hearted person I am, I purchased my fiance a new replacement phone, the exact phone which was stolen. So, she goes about setting the phone up and tries to insert the replacement sim card, oops, Telkom gave us a Micro-Sim instead of a Nano Sim. Cool, no problem, we're all human, we all make mistakes.
Today, we go to the Telkom Direct branch in TygerValley. What a mission, all of a sudden they want proof of address and a letter head of the company which the contract was bought under (contract bought under my fiances company). I explained to them that how are they able to now request it all of a sudden when they didn't need it 2 weeks ago.
The lady explained, because we blacklisted, they don't require any proof or identification (sounds like the potential for an illegal sim swap and bank accounts being accessed).
She then refused to assist because we didn't have any of this documentation. She then went on to say that maybe we should go to the other Telkom branch in TygerValley because the other branch is just a franchise and they can do what they want and that at Telkom Direct they actually do their job. How unprofessional, to bad mouth the own company you work for in front of a customer, when you yourself refuse to assist.
So, we went to the other branch, no ridiculously long queue, just a little wait while the consultant finished up with another client. We were helped by a wonderful person, who was quick, efficient, to the point and incredibly helpful.
Because my Fiance is a co-owner of her business and her sister is the other co-owner, both needed to sign but somewhere a long the line, Telkom messed up and only entered in her sisters details.
The consultant went as far as pulling up a copy of the original contract and confirming that my fiance also signed.
As soon as he confirmed that, the new correct Nano Sim was provided.
The service I received from Telkom Direct was horrendous at best, the people were arrogant, they were rude, unhelpful and went as far as bad mouthing other branches of their own company where the 2nd branch we went to were incredibly helpful, professional, efficient and to the point.
A couple of weeks back, my fiances phone was stolen. That same day, we went to Telkom, blacklisted the number and they provided us with another sim card. Easy and quick, no hassle's.
A week back, being the good hearted person I am, I purchased my fiance a new replacement phone, the exact phone which was stolen. So, she goes about setting the phone up and tries to insert the replacement sim card, oops, Telkom gave us a Micro-Sim instead of a Nano Sim. Cool, no problem, we're all human, we all make mistakes.
Today, we go to the Telkom Direct branch in TygerValley. What a mission, all of a sudden they want proof of address and a letter head of the company which the contract was bought under (contract bought under my fiances company). I explained to them that how are they able to now request it all of a sudden when they didn't need it 2 weeks ago.
The lady explained, because we blacklisted, they don't require any proof or identification (sounds like the potential for an illegal sim swap and bank accounts being accessed).
She then refused to assist because we didn't have any of this documentation. She then went on to say that maybe we should go to the other Telkom branch in TygerValley because the other branch is just a franchise and they can do what they want and that at Telkom Direct they actually do their job. How unprofessional, to bad mouth the own company you work for in front of a customer, when you yourself refuse to assist.
So, we went to the other branch, no ridiculously long queue, just a little wait while the consultant finished up with another client. We were helped by a wonderful person, who was quick, efficient, to the point and incredibly helpful.
Because my Fiance is a co-owner of her business and her sister is the other co-owner, both needed to sign but somewhere a long the line, Telkom messed up and only entered in her sisters details.
The consultant went as far as pulling up a copy of the original contract and confirming that my fiance also signed.
As soon as he confirmed that, the new correct Nano Sim was provided.
The service I received from Telkom Direct was horrendous at best, the people were arrogant, they were rude, unhelpful and went as far as bad mouthing other branches of their own company where the 2nd branch we went to were incredibly helpful, professional, efficient and to the point.
