Strobemeister
Expert Member
In the last month I've noticed something which i find a bit concerning. We have a coupla thousand subscribers down here in the Cape which i service. Quite a few of them have been struggling on with dialup, delaying the inevitable, so to speak. Slowly but surely, and mirroring most industries, i would imagine, they've converted over to adsl.
In the last month, at least 15 of them, from various suburbs around Cape Town, reported to me that when they contacted Telkom to enquire about adsl installation, they were told that there weren't enough lines available, and that they were to call back in a month's time. These guys aren't in one particular area, not even loosely grouped, they're all over the place.
They just cannot even get a form sent to them, never mind get a date(fictional or otherwise) for installation/conversion.
What the hell is going on? Are they not taking new signups until they sort out the backlog? There are a lot of unhappy folk out there.
Of course there's a follow-on effect. Our product has evolved, and is now not very easy to access via dialup. This could cost us business, in fact, i'm sure it already has, customers being forced to go with a lesser product, which functions within their narrowing paramaters.
A big thank you to our Proudly South African Friends.
In the last month, at least 15 of them, from various suburbs around Cape Town, reported to me that when they contacted Telkom to enquire about adsl installation, they were told that there weren't enough lines available, and that they were to call back in a month's time. These guys aren't in one particular area, not even loosely grouped, they're all over the place.
They just cannot even get a form sent to them, never mind get a date(fictional or otherwise) for installation/conversion.
What the hell is going on? Are they not taking new signups until they sort out the backlog? There are a lot of unhappy folk out there.
Of course there's a follow-on effect. Our product has evolved, and is now not very easy to access via dialup. This could cost us business, in fact, i'm sure it already has, customers being forced to go with a lesser product, which functions within their narrowing paramaters.
A big thank you to our Proudly South African Friends.
