ABSA CARD

[Hemi300c]

So I have just woken up, check my phone and 4 sms of R1000 withdrawals at just after 8am. Check wallet and all cards there. Phone them get transferred to 4 different people and they say card stopped. I must now go in to ABSA to complete forms.
My experience with this to follow.

 

[mercurial]

Ffs

 

[Dups!]

Sorry to read that. I know the feeling, even though it last happened to me in 1996, but I have come to realize that ABSA is the worst when it comes to security for its clients.

The horror stories about such things that have come from ABSA are enough to put anyone off banking with them.

Hopefully, they reimburse you after their investigations.

Goodluck.

 

[Hemi300c]

Thanks.
Filled in dispute forms and they said 5-15 work days.

If they don't refund it'll go viral

 

[genetic]

Sorry to read that. I know the feeling, even though it last happened to me in 1996, but I have come to realize that ABSA is the worst when it comes to security for its clients.

This is not unique to ABSA.

It can happen with any bank. Happened with me with Standard Bank in 2010. Thankfully they did an instigation after I got an affidavit from the cops, and they refunded all the money withdrawn.

 

[BloodBurner9000]

Same happened to my gf - got transactions indicating saswitch on her bank statements. 2 x withdrawals of R1000 in Pretoria. She called and card was stopped. She got fully refunded in the end. We analysed her bank statements, thinking where she could have had her card skimmed, but she barely used it that passed week.

I did however read up on their Absa's policy, where they say that if you were negligent with your pin then the won't pay. If not, then you get refunded. At least, that was the hint. Now, pretty sure nobody peeked my gf's pin, but they were somehow able to withdraw.

I am suspecting internal fraud at the bank or perhaps there is a way to determine the pin of a skimmed card. My bet is that you can talk to someone at absa and they will provide you with a card and pin.

 

[supersunbird]

Same happened to my gf - got transactions indicating saswitch on her bank statements. 2 x withdrawals of R1000 in Pretoria. She called and card was stopped. She got fully refunded in the end. We analysed her bank statements, thinking where she could have had her card skimmed, but she barely used it that passed week.

I did however read up on their Absa's policy, where they say that if you were negligent with your pin then the won't pay. If not, then you get refunded. At least, that was the hint. Now, pretty sure nobody peeked my gf's pin, but they were somehow able to withdraw.

I am suspecting internal fraud at the bank or perhaps there is a way to determine the pin of a skimmed card. My bet is that you can talk to someone at absa and they will provide you with a card and pin.

Malware on a POS? skimmer and pin camera on a ATM?

 

[Hemi300c]

Malware on a POS? skimmer and pin camera on a ATM?

Withdrew and used the card almost 3 weeks ago so they could have and waited till the 1st of the month.
ABSA couldn't tell me which ATM the money was withdrawn at yesterday because it was a non ABSA ATM.

 

[Praemon]

Sorry to hear, Hemi300c. Hope you get your money back soon.

It's interesting that banks don't block or phone you immediately for cash withdrawals. They do it with overseas international transactions, or suspicious local transactions, but surely those can be charged back by the bank, so not a total loss for them. Can't do that with cash withdrawals, and I suspect cash withdrawals make up a much smaller percentage than card payments, so shouldn't be too hard to monitor.

 

[BloodBurner9000]

Same here - she did not use her card to withdraw that week - almost never do -, and it was a non-absa atm.

 

[satanboy]

Thanks.
Filled in dispute forms and they said 5-15 work days.

If they don't refund it'll go viral

They will. I've gone through this twice (last time a few months back).

 

[BLIXEMPIE]

Yet I never hear of a Capitec client this has happened to. Is there anyone?

 

[supersunbird]

Yet I never hear of a Capitec client this has happened to. Is there anyone?

I'm sure card skimming and pin stealing does happen with Capitec customers. SIM swap and similar much more difficult.

 

[Freaksta]

Personally wish I could block ATM withdrawals on my card and only allow till withdrawals. I don't need them if I do ill use my backup card.

 

[ToxicBunny]

Yet I never hear of a Capitec client this has happened to. Is there anyone?

Yip, happened to my GF about 6 or 7 months ago..

She went into a flat panic at the time since she thought she had lost the money permanently.... happened around 1am... thankfully we were still awake and I could calm her down. Phoned the bank and got the card stopped instantly, even went to the police right then to tell them it had happened and at which ATM it was happening at, but they couldn't be arsed to forward it to the relevant station and get them to send out a van. Found out the next day from a few security guards near that specific ATM that its almost a nightly occurrence at that specific ATM, so I let both my local SAPS station commander and the station commander for the relevant station have it verbally since a simple bit of work could have saved a few people a good few thousand rands and time.

Capitec were great about it though, stopped the card, made sure a new card was ready the next morning at my GF's local branch, forms were waiting for her and she had the money back in her account 2 days later.

 

[Hemi300c]

OK so on Wednesday after Saturday's withdrawals I get a sms from ABSA saying my account is overdrawn by R500 +- and that I have till 2pm to correct. (I think I've been overdrawn maybe 5 times in my life). I phoned the number on the sms. Bla Bla Bla then I say check my account and you will see why. She says she sees no reference to fraud.

I send a email to action@absa or whatever expressing my shock. Yesterday I get a email say they have recieved my dispute and it will take up to 15 days.

This is k@k service IMO and for a platinum account holder as well.

Time to move everything as soon as this is sorted I think.

 

[Nikita_k]

keep us posted.