ABSA doesn't know when and how to stop debit orders

FHTheron

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This is really a hellopeter thing, but my wife already posted there, so I'll spread the word here. If you have a debit order going to ABSA for anything, try to stop it so long. By the time it should actually stop you may have the attention of someone high up who can actually stop it.

On advice from a friend whose debit order kept going after his student loan was normally repaid (nothing funny like early payments), my wife and I decided to jump the gun and repay her loan (which had just two payments left) and close it in one go to prevent this.

So, a normal ABSA branch shows you the door and directions to the student branch in Hatfield. The student branch seems to hit a panic when you talk about paying them. As it turns out, they (a bank branch) have no facilities to handle payments. They're good at sucking in students, though.

We transferred the remaining balance to the account (as instructed) and followed up a week later after not hearing anything like promised. We followed up, got a surprised person X. Later we heard due to a R4 imbalance the account cannot be closed. Another promise was made about the R4 being paid back and the account then closed.

Guess what happened this morning. The debit order went off. Now we have to grovel and groan to get a lot of money back. What if we lost our jobs and that money was supposed to feed us this month?
 
yeah man, i seriously dislike debit orders but im not sure what you're on about here. hopefully you didnt have more money in the account than was necessary to pay off the loan? ..in which case any problems that occur due to there being no money in the account is now their problem and not yours.
 
he+her paid them in full & they still took the debit order....

Meaning they now owe him+her...

.....

Carefu, these debit orders will probably carry on just like your friend's did...
 
he+her paid them in full & they still took the debit order....

Meaning they now owe him+her...

.....

Carefu, these debit orders will probably carry on just like your friend's did...

AFAIK the CPA is effective now...
 
he+her paid them in full & they still took the debit order....

Meaning they now owe him+her...

.....

Carefu, these debit orders will probably carry on just like your friend's did...

Again, if payment was made, why would there be any money left in the account (since it's being closed) ?
 
Again, if payment was made, why would there be any money left in the account (since it's being closed) ?

quite simple.

they paid off the account as per the settlement amount they were given
it seems there was a R4 credit due to the op
this caused problem with respect to closing account
debit order went off
now there is a credit of R4 plus debit order amount due to op
 
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