Absolute hosting - Skelem

[Cactus]

Trust me this company is a waste of time so glad i moved my stuff away from them. They also look into all the resources and data your machine does so no privacy

I also didn't really expierence what I hoped I would. Their support is amazing, but their business decisions not so much.

I moved over some domains earlier this year, paid for it, the very next month to get an email saying they're moving over to another provider for .com, so I'll be invoiced again.

It was a terrible month financially for me and I had to spend as little as possible only to be slapped with another invoice that I almost couldn't pay for. Sure, it's Only R 280 or whatever, but imagine I had 10x .com. That R 280 becomes R 2800 out of the blue. I did get an extra year for it, but was really unexpected.

I feel if you as a hosting company want to move to a different backed provider then either:

1. Pay the costs yourself, as this is a change you want to make, not me.
2. Wait until the domains expire one by one and move them over (running two providers until all domains are moved)
3. Give me the option to move over with the extra year you add.

I ended up loosing that extra year anyway, as I moved my domains away very quickly after that move.
If I remember correctly, it was less than a month's notice, so I couldn't even prep financially for that specific month.

Again, great support always willing to help, but not great business decisions.

 

[Jade @ Absolute Hosting]

Hi @Grassnyer

Im sorry for the bad experience that you had and the changes that we made.

As communicated to all clients, we did migrate domains to another registrar and for those that could not do so during the initial migration period at a discounted rate, these domains could be transferred prior to renewal at a later stage.

 

[SeaSickMama]

I also didn't really expierence what I hoped I would. Their support is amazing, but their business decisions not so much.

I moved over some domains earlier this year, paid for it, the very next month to get an email saying they're moving over to another provider for .com, so I'll be invoiced again.

It was a terrible month financially for me and I had to spend as little as possible only to be slapped with another invoice that I almost couldn't pay for. Sure, it's Only R 280 or whatever, but imagine I had 10x .com. That R 280 becomes R 2800 out of the blue. I did get an extra year for it, but was really unexpected.

I feel if you as a hosting company want to move to a different backed provider then either:

1. Pay the costs yourself, as this is a change you want to make, not me.
2. Wait until the domains expire one by one and move them over (running two providers until all domains are moved)
3. Give me the option to move over with the extra year you add.

I ended up loosing that extra year anyway, as I moved my domains away very quickly after that move.
If I remember correctly, it was less than a month's notice, so I couldn't even prep financially for that specific month.

Again, great support always willing to help, but not great business decisions.

Fact that they make a bad decision then want to move to another provider and have the customer suck it up is exactly why i dont do business with them anymore.
Just rather go with someone who has been in the business and knows what they doing.
Locally Azure, AWS or Afrihost is who i like otherwise in Paris you can get some amazing hosting deals. But for your DNS move that to cloudflare they offering the renewal etc at cost and also amazing network, run all my stuff over Cloudflare now.
Got a unmetered 1Gbps box 8 core 16GB ram and 250GB SSD for $20 a month. So far not a single issue almost a year on with them. “OneProvider”

Otherwise if you want hosting on the cheap and know how to build it Oracle is good

 

[Jade @ Absolute Hosting]

Fact that they make a bad decision then want to move to another provider and have the customer suck it up is exactly why i dont do business with them anymore.
Just rather go with someone who has been in the business and knows what they doing.
Locally Azure, AWS or Afrihost is who i like otherwise in Paris you can get some amazing hosting deals. But for your DNS move that to cloudflare they offering the renewal etc at cost and also amazing network, run all my stuff over Cloudflare now.
Got a unmetered 1Gbps box 8 core 16GB ram and 250GB SSD for $20 a month. So far not a single issue almost a year on with them. “OneProvider”

Otherwise if you want hosting on the cheap and know how to build it Oracle is good

@Grassnyer was referring to domain migrations to another registrar, this has nothing to do with migrating vps services.

Im still waiting on details regarding your statement that we look into all the resources and data your machine does so no privacy

Was your VPS server suspended after excessive use?

 

[Cactus]

Hi @Grassnyer

Im sorry for the bad experience that you had and the changes that we made.

As communicated to all clients, we did migrate domains to another registrar and for those that could not do so during the initial migration period at a discounted rate, these domains could be transferred prior to renewal at a later stage.

Hi

We hope that you are doing well.

We are in the process of migrating all international domain names to a new backend provider in order to provide our clients with the best possible service.
This change has come about as we have experienced numerous ethical and technical issues with the current provider of late.

In order to migrate your international domain names we will need to initiate a transfer request for the domain and this will incur a transfer fee at the time of transfer.
Upon successful transfer of your domain, the domain name will renew for an additional year. For example - if the domain is due to expire on the 5th July 2022 then the domain will only expire on the 5th July 2023, after the transfer.

We understand that this fee may be unexpected nor budgeted for and as such we are honoring the transfer fee at cost price.

Our team will start with the migration of domain names on Thursday the 3rd February 2022 and we ask that you remit payment on these invoices as soon as possible as all transfers need to be completed by 28th February 2022.

Please note that this change does not affect Co.Za Domains, Org.Za Domains, Web.Za Domains and Net.Za Domains.

This was the email, and I didn't really have a choice. It's water under the bridge now, but it really wasn't cool.

The email was sent 1 Feb, the transfers started 3rd of Feb (Mine was done about mid-month). Something like this is ok, if you give me at least 30 days notice, not 2 days.

If I need to give 30 days notice for most services, you can too

Anyway, sorry about the rant. I'm out.

 

[Jade @ Absolute Hosting]

This was the email, and I didn't really have a choice. It's water under the bridge now, but it really wasn't cool.

The email was sent 1 Feb, the transfers started 3rd of Feb (Mine was done about mid-month). Something like this is ok, if you give me at least 30 days notice, not 2 days.

If I need to give 30 days notice for most services, you can too

Anyway, sorry about the rant. I'm out.

Once again I do apologize for that, and in the greater scheme of things these changes were done for the right reason.

As mentioned, the 30 day cancellation wording was an oversight on our side and our cancellation policy has been updated to reflect the standard 3 day requirement.

We all make mistakes and no one is perfect, and I'll gladly admit that we made a mistake and have now corrected this.

I dont think that there was anything skelum about this at all.

 

[Cactus]

Once again I do apologize for that, and in the greater scheme of things these changes were done for the right reason.

As mentioned, the 30 day cancellation wording was an oversight on our side and our cancellation policy has been updated to reflect the standard 3 day requirement.

We all make mistakes and no one is perfect, and I'll gladly admit that we made a mistake and have now corrected this.

I dont think that there was anything skelum about this at all.

No hard feelings. It's been water under the bridge for a long while. I might come back one day.

 

[Jade @ Absolute Hosting]

No hard feelings. It's been water under the bridge for a long while. I might come back one day.

Thank you - and please ping me when and if you do as I'll gladly provide you with a coupon code to make up for the shortfalls.

 

[OCP]

Fact that they make a bad decision then want to move to another provider and have the customer suck it up is exactly why i dont do business with them anymore.
Just rather go with someone who has been in the business and knows what they doing.
Locally Azure, AWS or Afrihost is who i like otherwise in Paris you can get some amazing hosting deals. But for your DNS move that to cloudflare they offering the renewal etc at cost and also amazing network, run all my stuff over Cloudflare now.
Got a unmetered 1Gbps box 8 core 16GB ram and 250GB SSD for $20 a month. So far not a single issue almost a year on with them. “OneProvider”

Otherwise if you want hosting on the cheap and know how to build it Oracle is good

Afrihost?????

hahahahahahaha

I've never experienced the problems we had at AH anywhere else.
Blacklisted IP's / vanishing emails / infected hosts that never got sorted / clients not able to access instances ... the list goes on.

Moved all hosting to domains.co.za and have not had any real/major issues since so while I can appreciate their business decision impacted you, I would rather deal with a company that transparently resolves issues.

 

[SeaSickMama]

Afrihost?????

hahahahahahaha

I've never experienced the problems we had at AH anywhere else.
Blacklisted IP's / vanishing emails / infected hosts that never got sorted / clients not able to access instances ... the list goes on.

Moved all hosting to domains.co.za and have not had any real/major issues since so while I can appreciate their business decision impacted you, I would rather deal with a company that transparently resolves issues.

With blacklisting etc I had had a lot of that with axxess though very close to moving that's clients stuff away from them, but pushing the client to go with office 365 rather.
All my afrihost clients are office 365 and CloudFlare for DNS on the site side

 

[Bryn]

Fact that they make a bad decision then want to move to another provider and have the customer suck it up is exactly why i dont do business with them anymore.
Just rather go with someone who has been in the business and knows what they doing.
Locally Azure, AWS or Afrihost is who i like otherwise in Paris you can get some amazing hosting deals. But for your DNS move that to cloudflare they offering the renewal etc at cost and also amazing network, run all my stuff over Cloudflare now.
Got a unmetered 1Gbps box 8 core 16GB ram and 250GB SSD for $20 a month. So far not a single issue almost a year on with them. “OneProvider”

Otherwise if you want hosting on the cheap and know how to build it Oracle is good

Afrihost has the worst cloud servers I've ever tested locally, by far. Ancient hardware possibly dating to the Maya civilisation. And they dynamically allocate memory, up to the total of your package.

Server specs alone don't mean much. I'd sooner take a 2-core Vultr HF cloud server than most 8-core VPSes.

 

[Bryn]

Trust me this company is a waste of time so glad i moved my stuff away from them. They also look into all the resources and data your machine does so no privacy

If you want a cloud provider that can't determine your resource usage or traffic, you'll be looking for a while.

What evidence do you have that AH has been browsing the files on your box?