Account down again

[OnePostWonder]

Once again I have no internet. Everytime I try to connect it says username or password invalid on domain. Then all of a sudden it fixes itself and I can browse again, just for it to die a hour or 2 later. I basically have downtime for about 7 - 8 hours at a time, with uptime of about 1 - 2 hours inbetween.

I thought I will hold out with Iburst until Telkom install my ADSL line (have to wait until 15 March ), but with my current situation they might just aswell cancel it right now as it's unusable. Customer support is non existant, held on for more than 5 minutes with crappy music playing in my ear and some Iburst propaganda inbetween

 

[iBurst]

Please email me your contact detail and address and I will get things sorted for you.

Thanks

 

[marlboro]

The same happened to me 3 times during the last month. First I was told the account is suspended due to non-payment, while my payments are up to date. It took them 2 day to sort it out on their site and reactivate the account. 3 days later the account stopped working again. This time tech support were insisting that something is wrong with my connection, asking me to reboot the PC every time I speak to them. The most ridiculous thing which I heard was one guy was insisting that my PPPOE connection was expired and I have to recreate it. After nothing of this helped and numerous transfers between tech support and accounts eventually after 5 days they managed to sort out my account to work again. I asked them for an explanation of the reasons and while waiting for that explanation 2 weeks later my account stopped working again. This time I was told that my account is cancelled. How can an account get cancelled without the user requesting it??? It took them another 2 days and they still couldn’t reactivate my account, so iBurst ended up creating a second account for me. And as expected I'm still waiting for an explanation of the whole problem. Every time you request speaking to a manager they are either in a meeting or not there. All I can say is iBurst service is pathetic and I wouldn't recommend to anyone new to subscribe with iBurst.

 

[Basjohn]

The same happened to me 3 times during the last month. First I was told the account is suspended due to non-payment, while my payments are up to date. It took them 2 day to sort it out on their site and reactivate the account. 3 days later the account stopped working again. This time tech support were insisting that something is wrong with my connection, asking me to reboot the PC every time I speak to them. The most ridiculous thing which I heard was one guy was insisting that my PPPOE connection was expired and I have to recreate it. After nothing of this helped and numerous transfers between tech support and accounts eventually after 5 days they managed to sort out my account to work again. I asked them for an explanation of the reasons and while waiting for that explanation 2 weeks later my account stopped working again. This time I was told that my account is cancelled. How can an account get cancelled without the user requesting it??? It took them another 2 days and they still couldn’t reactivate my account, so iBurst ended up creating a second account for me. And as expected I'm still waiting for an explanation of the whole problem. Every time you request speaking to a manager they are either in a meeting or not there. All I can say is iBurst service is pathetic and I wouldn't recommend to anyone new to subscribe with iBurst.

Had the same thing 2 years ago where not only was I billed for TWO brand new desktop modems (when I only bought one SECOND HAND from a random guy on mybb) but also told my account was cancelled days later............and just like in your situation I had a second account created as they couldn't fix the unexplainable bugger up.

 

[Vis1/0N]

This has been standard for us for a couple of year ... I always assumed it to be something like too many users logged on. Once logged on though, we had normal service. But there are times when we just cannot log on - 20min - 1hr periods - but only when I or the boss takes the UTD to use at home.

 

[iBurst]

Hi Vis1/ON

This could be a coverage issue when taken home.

Please get your address detail through to me to check the coverage. Your boss's too.


Thanks

 

[Vis1/0N]

We were in Springfield park in 2005 and coverage was 5 Leds on the UTD. It was 1 LED then when I used to take it home, Phoenix - so it was pointless.

2006-2009 we are in Mount Edgecombe with 5 LEDS both office and both home(s). My home is Latitude 29°40'20 and Longitude 31° 0'24 - and I believe there is a base station in Stanmore,Phoenix which should 3KM line of sight.

So coverage is 100% - I thought it was busy as above and not coverage issues. It was a major issue when boss was trying to do salaries at home, before the interbank EFT cut off times ;-(

 

[iBurst]

Hi Vis1/ON

5 lights does not indicate a quality of signal rating.

We can do a quality reading if you dont mind and see what could be messing with it.

Let me know.

Thanks

 

[booya30]

I've been having a similar problem. Since Tuesday afternoon I haven't been able to connect. It tells me that the username and password is incorrect. I phoned the call centre and they said the account was fine and that there isn't anything wrong.

I tried restarting my computer, disconnecting the modem for a an hour or 10 and i'm still having the same problem. Got 100% signal, 900MB left (according to the iBurst website) and i've never had this problem before

 

[iBurst]

Hi Booya30

Please call me on my cell.

Lets get you running.


Thanks

 

[marlboro]

I've been having a similar problem. Since Tuesday afternoon I haven't been able to connect. It tells me that the username and password is incorrect. I phoned the call centre and they said the account was fine and that there isn't anything wrong.

When you phone the call centre ask them to check your account on their "back" system (whatever that means). They kept on telling me the same until someone decided to check it there and it was showing as "cancelled".