Account in arrears

[Sthandiwemnguni]

I have a rain R479 plan and I didn't use their simcard in April but when I try to login to their website I am getting a message stating that my account is in arrears. Is this account a contract where you have to pay monthly regardless?

 

[Genisys]

I don't understand the issue here. They provided you with a service, whether you use it or not they will bill you, which is just fair. If you don't want to use it just cancel it?

 

[XmanDZA]

I have a rain R479 plan and I didn't use their simcard in April but when I try to login to their website I am getting a message stating that my account is in arrears. Is this account a contract where you have to pay monthly regardless?

Yes.

 

[elriconess]

You should have asked them to downgrade to Pay-as-you-go, now you have to pay something that you didn't use unfortunately.

 

[Sthandiwemnguni]

I don't understand the issue here. They provided you with a service, whether you use it or not they will bill you, which is just fair. If you don't want to use it just cancel it?

To me it's actual an issue,Yes I will cancel it. On R250 plan I was not paying if I didn't use data.

 

[Sthandiwemnguni]

Yes.

Okay thanks I didn't know I thought is was gonna work like R250 deal where you pay only if you used data bundles.

 

[backstreetboy]

To me it's actual an issue,Yes I will cancel it. On R250 plan I was not paying if I didn't use data.

Sure you did. You paid whether you used the data or not.

 

[Misanthrope]

Okay thanks I didn't know I thought is was gonna work like R250 deal where you pay only if you used data bundles.

I think you're confusing the R 250 package with the data only package.

On the R 250 package you paid R 250/month + any data used between 18:00 and 23:00.

On the data only package you only paid if you used data

 

[Stressboi]

I have the R250 uncapped option on 3 sim cards for other family members we've been paying R750 for all three but now my account is in arrears and it shows i must pay by R1452.01

PS: i didnt add any data except for the r250 all of the spend limits are at R0

whats up rain?

 

[cobusv]

I have a rain R479 plan and I didn't use their simcard in April but when I try to login to their website I am getting a message stating that my account is in arrears. Is this account a contract where you have to pay monthly regardless?

you have to pay the subscription weather you use it or not, you start paying the day it gets activated.

 

[chickenbeef]

Good luck contacting their billing department.

 

[Kiemo]

Well even if you don’t use it for the month you will still pay unless you made arrangements with them

 

[rain_mobile]

I have a rain R479 plan and I didn't use their simcard in April but when I try to login to their website I am getting a message stating that my account is in arrears. Is this account a contract where you have to pay monthly regardless?

Hi

Please drop us a DM with the email address linked to your rain account so we can further investigate your query?

 

[Snyper564]

Investigate what? I have sent you an email week ago with no response and I have decided to make payment. I have attached statement below please have a look at it.

Seriously delete that you just posted all your details including address online you wanna get scammed?

 

[rain_mobile]

Investigate what? I have sent you an email week ago with no response and I have decided to make payment. I have attached statement below please have a look at it.

Hi Sthandiwemnguni,

We can only assist once you have shared the email address linked to your rain account. Please sent us a DM with the details requested so we can assist.

 

[Snyper564]

You just keep posting everything online... you can have your identity stolen with this info....

 

[rain_mobile]

The account is linked to [email protected]

Thanks for the response.

Just a heads up, be careful sharing personal information on a public platform - not everyone has good intentions.

 

[supersunbird]

I have a rain R479 plan and I didn't use their simcard in April but when I try to login to their website I am getting a message stating that my account is in arrears. Is this account a contract where you have to pay monthly regardless?

It's a month to month contract, so unless you ended the contract, they will obviously still charge you.

And stop posting your personal details online! No wonder you think they wouldn't charge you just because you don't use the sim.

 

[Sthandiwemnguni]

Thanks for the response.

Just a heads up, be careful sharing personal information on a public platform - not everyone has good intentions.

Okay Noted

 

[Sthandiwemnguni]

It's a month to month contract, so unless you ended the contract, they will obviously still charge you.

And stop posting your personal details online! No wonder you think they wouldn't charge you just because you don't use the sim.

Noted. Thanks