Account issues

[Grant De Araujo]

Hi,

Since the migration took place, Iburst has cancelled my debit order. I have been trying to contact someone in the accounts dept to have this resolved and find out how this can happen without written instruction from myself without any luck.

Please can someone point me in the right direction - preferably not a land line number that puts you on hold for 48 minutes... experienced this yesterday!

Eagerly awaiting assistance

Grant

 

[Bierrie]

Phone your own company

<if I may add my voice here Grant ...>

Dear Mr Van Zyl

Please understand that as tough as this maybe, I will try my best to be polite. I also migrated from the old 2Gb @ R349 to the new 2Gb @ R198 package. Not only did I incur a steep R435 (or was it R453?) migration fee but my account was also suspended.

The migration fee appears very high for no apparent reason (other than perhaps discourage downward migration?). But to suspend a service due to non payment is just plain ridiculous! I am sure you will understand why I am beyond myself today. Iburst has my banking details, there is a debit order in place and there is sufficient funds available.

It took me the whole of yesterday afternoon to realise my service has been suspended. In fact, if it wasn't for a "Iburst service suspended" screen which started showing past 20h00 last night, I probably would still have wondered what is going on!

This morning I started phoning Iburst to sort it out.
- I have a number 0861 927 6624 which is not answered. You stay on hold for as long as you can hold out.
- The number on the "Iburst service suspended screen" (accounts 087 722 9999) does not exist!
- The General enquiries number (0877 20 20 20 on the same screen AND you letter heading) does not get answered.
- The other number I have is 0861 428 778 but that one cuts you off the moment you choose an option.

When last did you phone iBurst Mr Van Zyl? Please tell us.

Regards
Eddie

 

[r00igev@@r]

Bierrie,
Apologies for your poor experience. We are increasing the number of agents in the call centre.

 

[Bierrie]

Day two:

I have given up on contacting Iburst. In fact, I don't quite think it is my responsibility to do so. At least the connection is back on.