Account Suspended

[Bar_Rat]

Seems that Mweb accounts department is absolutely useless.

My Mweb account has now been suspended because i havent paid.
The payment is supposed to come off on debit order and there is over R3000 left in the account.
This is my first payment to Mweb after applying to them and this is what happens.
There was not phone call to me saying that my account has lapsed or that there was a problem with payment or details.

The only time i ever spoke to a person was when a lady phoned me to verify my details and i did not have them with me so she said she would phone back and never did. This seems to be the problem and it is not my fault that the women never phoned me back. Was i supposed to phone her? Dont see why i should phone THEM so that THEY can verify my details.

Is there anyone who can tell me what to do so i can have my uncapped working asap.

Thanks

 

[MWEBHelp]

Seems that Mweb accounts department is absolutely useless.

My Mweb account has now been suspended because i havent paid.
The payment is supposed to come off on debit order and there is over R3000 left in the account.
This is my first payment to Mweb after applying to them and this is what happens.
There was not phone call to me saying that my account has lapsed or that there was a problem with payment or details.

The only time i ever spoke to a person was when a lady phoned me to verify my details and i did not have them with me so she said she would phone back and never did. This seems to be the problem and it is not my fault that the women never phoned me back. Was i supposed to phone her? Dont see why i should phone THEM so that THEY can verify my details.

Is there anyone who can tell me what to do so i can have my uncapped working asap.

Thanks

Hi Bar_Rat

Please can you provide me your Mweb account details and I will follow up with our Billing department as to why your account is suspended.

Regards,
MWEB Guy

 

[thrakath]

Hi Bar_Rat

Please can you provide me your Mweb account details and I will follow up with our Billing department as to why your account is suspended.

Regards,
MWEB Guy

Because the fcker didn't pay, that's why!

 

[J0n0]

Because the fcker didn't pay, that's why!

lmao!! Probably true!!

 

[ForSure]

no pay no play !!!!

 

[MWEBHelp]

Hi Bar_Rat

Please can you provide me your Mweb account details and I will follow up with our Billing department as to why your account is suspended.

Regards,
MWEB Guy

Hi Bar_Rat

As per your contact with our billing department this matter has been addressed. Your account is active.

Kind regards
MWEB Guy

 

[Alvinopapier]

My account has been suspended I got the lte router on the 7th of June and I've been terminated the 19th. It doesn't make sense. Now mweb come on its haven't been two weeks. I had the same issues with axxess terminating my subscription of April before my paydate and billing me for the modem. Help me I need the internet I'm a student I can't afford the termination fee and it's ludicrous

 

[MWEBHelp]

My account has been suspended I got the lte router on the 7th of June and I've been terminated the 19th. It doesn't make sense. Now mweb come on its haven't been two weeks. I had the same issues with axxess terminating my subscription of April before my paydate and billing me for the modem. Help me I need the internet I'm a student I can't afford the termination fee and it's ludicrous

Hi

Please PM me your MWEB account details in order for me to assist, thanks

 

[JustR]

My account was suspended. Paid the outstanding balance, but still could not log into my acc. Called help centre, they told me I have to re register??? The debit order didn't go through this month and now my account doesn't exist? Fix this, immediately, please. I don't want to go through the whole process of registering again, and calling help centre only wastes my time because they make you wait to get help and never get anywhere with anything as they all tell you the same thing over and over again... i am NOT appreciating your services right now!!