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Question of the Day: How do you normally pay for purchases in stores?
Accounts Department S#ck
- Thread starter michelle
- Start date
Moederloos
Honorary Master
wow, first post is a doozy!
Bart Henderson
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Iburst sucks
No ****? I spent 3 MONTHS trying to get connected after having already payed them. Getting someone to even install was a nightmare only to discover we had no coverage. Getting them to come fetch their useless equipment and give our money back was virtually impossible.
Technical support? Non existent.
Give these palooka's a wide berth...
michelle said:Never have I had such bad service!
Your accounts department clearly must go for some training & courses.
They are incompetent & stupid!!
No ****? I spent 3 MONTHS trying to get connected after having already payed them. Getting someone to even install was a nightmare only to discover we had no coverage. Getting them to come fetch their useless equipment and give our money back was virtually impossible.
Technical support? Non existent.
Give these palooka's a wide berth...
evilspinach
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Bleh, I've been putting off phoning them to ask why the monthly debit has not gone off (should have happened on the 2nd). Thanks for putting me off more
A couple of month's ago there was a problem with the primrose base station.
What follows is what I copied from iburst's incident report:
I reported this via email but the answer I got was
I took the name out because this is really
Sometimes I think we are dealing with a callcentre and not with people who actualy work for iBurst.
What follows is what I copied from iburst's incident report:
HTML:
21/03/06 Degraded service
23/03/06 Degraded coverage in Germiston, Primrose, Bedfordview and surrounding
areas.
URGENT RESOLVED
Details Please note we are investigating degraded service on the Primrose base
station.
Urgent maintenance might be required resulting in intermittant service from
09:00am on 22/03/06.I reported this via email but the answer I got was
HTML:
Good Day
As one will see on the map that there is no coverage in primrose you do get
signal from the Bedford view Base station, have you tried to use a antennae
which is a booster?.
Thank You
Wireless Business Solutions(iBurst)
[email][email protected][/email]
Call Centre : 0861 927 4357 - (011)676 6000
Fax : 0861 927 3282I took the name out because this is really
Sometimes I think we are dealing with a callcentre and not with people who actualy work for iBurst.
Already the 11th of the month and wbs have not deducted my monthy payment, so it seems the accounts department are either asleep or on strike as normally they grab my payment on the 1st or 2nd of each month.
So much for the new improved wbs.
So much for the new improved wbs.
And I haven't received an invoice for payment yet...MrH said:Already the 11th of the month and wbs have not deducted my monthy payment, so it seems the accounts department are either asleep or on strike as normally they grab my payment on the 1st or 2nd of each month.
So much for the new improved wbs.
Tjorriemorrie
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MrH said:Do you mean you actually normally recieve an invoice?
I have never recieved anything from wbs and have never even seen or signed any contract.
lol, me too. never seen or have anything on hardcopy. I used to do auditing, so that is also very troubling to me. WBS should scan the documents and put it on the website for download or something. I think I signed a delivery note.
tjorriemorrie
All that happened was I phoned and said I wanted a connection and gave my bank details, the next day a modem was delivered and handed to me at my front gate with no paperwork or delivery note to sign, since then they've been deducting the correct amount from my bank account, except this month they seem to have forgotten about me.Tjorriemorrie said:lol, me too. never seen or have anything on hardcopy. I used to do auditing, so that is also very troubling to me. WBS should scan the documents and put it on the website for download or something. I think I signed a delivery note.
tjorriemorrie
MrH said:All that happened was I phoned and said I wanted a connection and gave my bank details, the next day a modem was delivered and handed to me at my front gate with no paperwork or delivery note to sign, since then they've been deducting the correct amount from my bank account, except this month they seem to have forgotten about me.
I would rather say they are fast asleep!!!! They all are there but does not respond to the 100000 requests. NO I have stopped. I refuse to call or email and I will NOT pay and if they disconnect me then it's me and IBURST. I had enough!! Not sure reading all the comments how this people make money and in what state their books must be....
But if you speak to the accounts then you'll understand. there is one particular lady... sooo dof.... eish. I dont even know if she know that she is alive.
evilspinach
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Don't feel too alone. I've also not been billed...MrH said:except this month they seem to have forgotten about me.
Getting an invoice is another story all together. I'm so proud of the 2 I have recieved thus far. I have been with them since pre-launch. 2 out of +-20 months - What an achievement.
The only competent accounts person I ever spoke to at iBurst was Cathy Blocks, who has long since left. Though I read some complaints about her here too, I think... Regardless, she helped me (damn quickly) through being quadruple billed on my first month plus having an activation fee slapped on me too, when I "signed" up before the activation fee existed.
Having been deducted almost 5 times the amount you expected, just 2 days before your wedding/honeymoon is not a nice feeling. We almost had to stay home and look at tourism websites instead. Pretty pictures < Pretty Holiday
evilspinach said:Don't feel too alone. I've also not been billed...
Getting an invoice is another story all together. I'm so proud of the 2 I have recieved thus far. I have been with them since pre-launch. 2 out of +-20 months - What an achievement.
The only competent accounts person I ever spoke to at iBurst was Cathy Blocks, who has long since left. Though I read some complaints about her here too, I think... Regardless, she helped me (damn quickly) through being quadruple billed on my first month plus having an activation fee slapped on me too, when I "signed" up before the activation fee existed.
Having been deducted almost 5 times the amount you expected, just 2 days before your wedding/honeymoon is not a nice feeling. We almost had to stay home and look at tourism websites instead. Pretty pictures < Pretty Holiday
Well, we tried speaking to Pinky. What a disaster. I think she sleeps with her eyes open. She is so dof. eish. Mary-ann does try but ag shaim. It also takes long for the instruction to reach the brain.
HOW does this company make money? They told us that they started having problems with the change over. BULL SH#T. Reading all comments this has been a problem long before the change over.
evilspinach
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morebroadband
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I initially signed up to test Voip product on Iburst 11/2004. After 3 months of no coverage I cancelled service 1/2005.
Iburst double debited my account this month....18 months later!!!! When I telephoned them and complained they assured me that I would get one months refund, but not the total amount! This is after numerous emails and telephone calls to accounts dept.
I finally lost my patience & opened a Case of Fraud with SAPS, and have instructed my bank account that if they don't prevent this in future I will close my business bank account with them.
I do not understand how this company has remained in business, let alone make a profit - must be those exorbitant prices!
Iburst double debited my account this month....18 months later!!!! When I telephoned them and complained they assured me that I would get one months refund, but not the total amount! This is after numerous emails and telephone calls to accounts dept.
I finally lost my patience & opened a Case of Fraud with SAPS, and have instructed my bank account that if they don't prevent this in future I will close my business bank account with them.
I do not understand how this company has remained in business, let alone make a profit - must be those exorbitant prices!
Well, I pay on invoice, not debit order, and was assured that I'll receive invoices in time...MrH said:Do you mean you actually normally recieve an invoice?
I have never recieved anything from wbs and have never even seen or signed any contract.
Unchained said:
In time... something WBS has lots of. They just make promises and promises. That accounts department don’t have a clue. Management don’t have a clue. I really hope that someone there reads these comments to see how pathetic they really are.
Some of you must have seen the email that said waiting for the perfect man, and the bunch of skeletons sitting around the table. Well we all will look like that while waiting for the invoices & statements.
iBurst accounts dept s#ck again!!!
Michelle, I can't agree with you more. I have been a subscriber since April 2005, and battle 3 months out of 4 to get my invoice. I've been through them all, Cathy, Pinky, Vanee...you name it. Sometimes the 'accounts' email address returns 'mailbox full', not to mention the 'helpdesk' mailbox!
The people in that dept are the most unprofessional and incompetent bunch I have ever come across. Again, how do iBurst make money??? Double debiting maybe!!
They topped the cake this month though. I too got double debited. They didn't have the decency to respond with an explanation to my query.....just the standard response i.e. 'Invoice as requested', 'Statement as requested'....no explanations. Judging by the statement I received, it just confirmed how incompetent they really are. More than half of the statement entries were missing.....it only reflected one payment...conveniently the month that they double debited me. What a circus!! I spent more than an hour going through my banking and accounting for each month that I had been with iBurst, and I had definitely not defaulted on any payment. I sent this back to the infamous accounts dept, needless to say, I'm still awaiting a response.
Today I forwarded this correspondence to the CEO Thami Mtshali ([email protected]), and inviting him to take a read of this forum. They are far from achieving the slightest bit of customer satisfaction.
Quote from a recent press release:
" Thami Mtshali, CEO of iBurst, has added a promise of improved performance by the company in order to increase customer satisfaction.
“Many positive changes have been implemented at iBurst recently. All of them reflect our single-minded ideal of meeting and exceeding our customer’s every expectation,” said Mtshali.
“We are keeping our promise that current customers will be the first to experience the benefits of the new look iBurst thanks to massive investments in coverage and a focus on hiring the most capable customer care agents in the industry,” he said. "
Yeah, right Mr Mtshali!!!
Michelle, I can't agree with you more. I have been a subscriber since April 2005, and battle 3 months out of 4 to get my invoice. I've been through them all, Cathy, Pinky, Vanee...you name it. Sometimes the 'accounts' email address returns 'mailbox full', not to mention the 'helpdesk' mailbox!
The people in that dept are the most unprofessional and incompetent bunch I have ever come across. Again, how do iBurst make money??? Double debiting maybe!!
They topped the cake this month though. I too got double debited. They didn't have the decency to respond with an explanation to my query.....just the standard response i.e. 'Invoice as requested', 'Statement as requested'....no explanations. Judging by the statement I received, it just confirmed how incompetent they really are. More than half of the statement entries were missing.....it only reflected one payment...conveniently the month that they double debited me. What a circus!! I spent more than an hour going through my banking and accounting for each month that I had been with iBurst, and I had definitely not defaulted on any payment. I sent this back to the infamous accounts dept, needless to say, I'm still awaiting a response.
Today I forwarded this correspondence to the CEO Thami Mtshali ([email protected]), and inviting him to take a read of this forum. They are far from achieving the slightest bit of customer satisfaction.
Quote from a recent press release:
" Thami Mtshali, CEO of iBurst, has added a promise of improved performance by the company in order to increase customer satisfaction.
“Many positive changes have been implemented at iBurst recently. All of them reflect our single-minded ideal of meeting and exceeding our customer’s every expectation,” said Mtshali.
“We are keeping our promise that current customers will be the first to experience the benefits of the new look iBurst thanks to massive investments in coverage and a focus on hiring the most capable customer care agents in the industry,” he said. "
Yeah, right Mr Mtshali!!!
Hi all,
If you want fast, professional service from Iburst accounts, contact Sonette. She contacted me by phone within minutes of sending her an email explaining my issue. She has already passed the refund for my double debit.
Even got a response from Thami Mtshali today. Things are looking up!
Cheers, Simon
Sonette Louw
[email protected]
Credit Controller - Accounts dept.
Tel: 011 676 6222
Fax: 0866552936
If you want fast, professional service from Iburst accounts, contact Sonette. She contacted me by phone within minutes of sending her an email explaining my issue. She has already passed the refund for my double debit.
Even got a response from Thami Mtshali today. Things are looking up!
Cheers, Simon
Sonette Louw
[email protected]
Credit Controller - Accounts dept.
Tel: 011 676 6222
Fax: 0866552936