Acer Laptop start up

SylvesterR

Active Member
Joined
Dec 16, 2019
Messages
32
Reaction score
13
Good evening

Is there any one who can help with a solution with a recent problem I’m getting.

2 months ago I baught an Acer i3 10th gen laptop
Recently during start up my screen flashes and goes completely dark, I then have to plug it into my tv with the HDMI cable to then restart it then only it stays on , note this only happens during startup when it was completely shut down

Do I returned the laptop to get it checked out or is there a way to permanently fix this issue ‍
 
Last edited:
Does the laptop still have warranty? If so, I would return it and have them replace or repair it.
 
Do I returned the laptop to get it checked out or is there a way to permanently fix this issue ‍♂️

If you return it you will have to backup all your data in which case you might as well try to reinstall windows yourself. There should be a recovery partition on the drive...
 
my screen flashes and goes completely dark, I then have to plug it into my tv with the HDMI cable to then restart it then only it stays on , note this only happens during startup when it was completely shut down
Does the laptop completely shut down after that screen flash or does the built-in screen stay dark while the laptop is still running (can maybe hear a fan or HDD spinning)?

Next time you start up the laptop and you have it connected to a working screen/TV try pressing the keyboard combo keys to toggle monitor output selection (something like Fn+ F8) - maybe the laptop defaults to output to an external device like a projector or external screen. Select the built-in screen/LCD option as the output preference and see it that makes a difference.
 
Does the laptop completely shut down after that screen flash or does the built-in screen stay dark while the laptop is still running (can maybe hear a fan or HDD spinning)?

Next time you start up the laptop and you have it connected to a working screen/TV try pressing the keyboard combo keys to toggle monitor output selection (something like Fn+ F8) - maybe the laptop defaults to output to an external device like a projector or external screen. Select the built-in screen/LCD option as the output preference and see it that makes a difference.
No it is , it goes dark then starts flickering and the screen splits in half then comes on , I then do a restart then it’s works completely fine like nothing happened
 
No it is , it goes dark then starts flickering and the screen splits in half then comes on , I then do a restart then it’s works completely fine like nothing happened
Unfortunately the way you describe the problem/events make it a bit difficult to follow exactly what "it" is what "it" (laptop clearly being on but just a black screen/s, laptop not on at all, laptop on with built-in screen black but external connected TV on).

It is possible that there is a hardware problem that Game will need to sort out but you could be lucky that you just ended up switching off the laptop at some stage with a 2 screen option and it now keeps on wanting to display only to the external screen.

I would suggest seeing if you can get the laptop working with both the built-in screen on and the TV on (connected with HDMI) at the same time.

1) on the Acer pressing "Fn" together with "F5" on the keyboard should go through a cycle every time you press it where only the laptop screen will be on, next only the external TV will be on and last both the laptop screen and TV will be on). - it is possible that you should press only the F5 key to go through the options.
2) Get to the setting where both the laptop screen and TV are showing something from the laptop.

If you can get to there, then check what the Windows settings are for mutilple screens

1) Using a mouse or the latop touch pad, right click once somewhere on the desktop and select "Display settings".
2) Look for the section called "Mutiple Displays"
3) Then click on "Detect" / Identify to make sure what screen Windows identifies as the primary display.
4) Also check what the settings are for Windows when more than one display is connected (Windows can normally put the desktop on only one screen, clone the screen on both, extend the desktop over both screens but have the task bar/start menu only on one screen, etc.).

Go through all the options and where possible select that the laptop screen is the preferred/primary screen to use (or second best for now, clone the desktop on both displays).

Then with the Fn+F5 keyboard keys (or just F5 if that is how your Acer is setup), go through the sequence where only the laptop screen is showing something from the laptop (even though the TV is still connected and switched on).

Switch off the TV. Unplug the HDMI cable from the laptop.

Then do a proper windows shut down (not just sleep/hybernate).

Switch on the laptop and see what happens.
 
This is the graphics I get when switching on the laptop , and after restarting the laptop everything goes back into focus
 

Attachments

  • 223D9A2A-E1DF-49B7-BB74-C2BF3CB639F2.jpeg
    223D9A2A-E1DF-49B7-BB74-C2BF3CB639F2.jpeg
    6.1 MB · Views: 14
If you return it you will have to backup all your data in which case you might as well try to reinstall windows yourself. There should be a recovery partition on the drive...
This helped and sorted my problem thanks
 
Good evening

Is there any one who can help with a solution with a recent problem I’m getting.

2 months ago I baught an Acer i3 10th gen laptop
Recently during start up my screen flashes and goes completely dark, I then have to plug it into my tv with the HDMI cable to then restart it then only it stays on , note this only happens during startup when it was completely shut down

Do I returned the laptop to get it checked out or is there a way to permanently fix this issue ‍
Return the laptop or buy the LCD cable.
Get a refurbished laptop, i know a company in Cape town, they do free delivery nationwide and their laptops and Desktops are good i still have one today with no issues.
Acer laptops always have screen problems, also sold mine with the same issue.

Try this guys

 
Top
Sign up to the MyBroadband newsletter
X