sparklehorse
Senior Member
How do you activate voicemail for cell c? The phone just rings and never goes to voicemail...
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activating voicemail - cell c
- Thread starter sparklehorse
- Start date
Nephew
Active Member
Your diverts is not set up. You can go to the divert menu on the phone and divert on condition "No Answer" to 145.
A shortcut to do it is type **61*145# and dial.
other codes are:
**62*145# Divert when off
**67*145# Divert when Busy
**21*145# Divert all calls
To check a divert the format is:
*#62# It should show "Diverted to +278413xxxxxxx
*#67# "
etc.
A shortcut to do it is type **61*145# and dial.
other codes are:
**62*145# Divert when off
**67*145# Divert when Busy
**21*145# Divert all calls
To check a divert the format is:
*#62# It should show "Diverted to +278413xxxxxxx
*#67# "
etc.
Last edited:
sparklehorse
Senior Member
Thanks, that worked. Why is it not set up by default though?
Nephew
Active Member
It should have been set up as default when the number is activated. Somewhere the diverts must have been cancelled.
Datura
Captain Faptastic
Had exactly same problem. Thanks for the info 
mancombseepgood
Executive Member
Does anyone know how to divert 074 cell c numbers to voicemail - this works for 084 but not 074 - I have confirmed... not even Cell c or nashua mobile can tell me...
Nephew
Active Member
Forgot about the other ranges.So, for ANY Cell C/Virgin number (even ported in) to divert:
replace xx with the last 9 digits of your number (not just 7 as previously stated)
**004*08414xxxxxxxxx#
sets diverts for No Reply, Unreachable, Busy
**62*08414xxxxxxxxx#
sets divert when Unreachable (phone off, etc)
**67*08414xxxxxxxxx#
sets divert when Busy
**21*08414xxxxxxxxx#
sets divert for ALL calls
example **62*08414741112222#
Thats until you speak to the techies in the company
mancombseepgood
Executive Member
Thanks Nephew, at least I know the right number, even if it doesn't work.
I am constantly being told that I need to contact Nashua Mobile who in turn need to contact Cell C's tech department to fix my problem...
When I dial that number - i.e. the 0841474xxxxxxx I get the telkom lady telling me the number I dialled does not exist.
It's so friggin frustrating. I spent over an hour with Nashua and they couldn't get it right and was told to phone in the morning if Cell C hadn't fixed it...
I don't suppose you can perhaps help?
I understand if your hands are tied because of the Nashua agreement... I pm'ed you my number just in case there's a chance you can help.
Thanks
I am constantly being told that I need to contact Nashua Mobile who in turn need to contact Cell C's tech department to fix my problem...
When I dial that number - i.e. the 0841474xxxxxxx I get the telkom lady telling me the number I dialled does not exist.
It's so friggin frustrating. I spent over an hour with Nashua and they couldn't get it right and was told to phone in the morning if Cell C hadn't fixed it...
I don't suppose you can perhaps help?
I understand if your hands are tied because of the Nashua agreement... I pm'ed you my number just in case there's a chance you can help.
Thanks
Nephew
Active Member
To setup your diverts, you should not dial the number 0841474xxxxxxx, you must dial this **62*0841474xxxxxxx#, then this **62*0841474xxxxxxx# .
After each dial, it will display "Divert Activated".
After each dial, it will display "Divert Activated".
mancombseepgood
Executive Member
Thanks, as per my pm, diverts are not the problem - it diverts OK, just not to my voicemail...
That number in the divert command after the third * is the same number used to access your voicemail from a landline (pressing hash allows you to retrieve your messages)... problem is mine doesn't work period... no way to get to the voicemail at all...
It only works if I dial 144 from my own cell... but of course that doesn't help for people phoning me from other phones.
So, for ANY Cell C/Virgin number (even ported in) to divert:
replace xx with the last 9 digits of your number (not just 7 as previously stated)
**004*08414xxxxxxxxx#
sets diverts for No Reply, Unreachable, Busy
**62*08414xxxxxxxxx#
sets divert when Unreachable (phone off, etc)
**67*08414xxxxxxxxx#
sets divert when Busy
**21*08414xxxxxxxxx#
sets divert for ALL calls
example **62*08414741112222#
Thats until you speak to the techies in the company
TY TY TY Nephew !!!
mancombseepgood
Executive Member
Hmmm, I'm still having voicemail problems... funny thing is I phone the 0841474 xxxxxxx from a landline and get my voicemail prompt, but when I divert it with
**004*0841474 xxxxxxx# The stupid thing doesn't divert - it usually goes to the telkom lady tellin me that the number doesn't exist!
**004*0841474 xxxxxxx# The stupid thing doesn't divert - it usually goes to the telkom lady tellin me that the number doesn't exist!
Nephew
Active Member
Will have a look for you now.
mancombseepgood
Executive Member
Thanks for the help!
Nephew
Active Member
Ok, eventually they managed to solve the problem. The routing on the MSC was not complete/correct. With a VM problem such as this, there is 3 main things which can be wrong. The mailbox, the diverts on the HLR and routing on the MSC. Diverts can change daily, mailboxes can be corrupt, but routing is not supposed to be incorrect. That is why it took so long to pinpoint.
Blah, blah, jargon.... bottom line, it is fixed.
If you didn't raise it in this forum, wonder how long it would have taken to be fixed. Sad how easily a customers problem can get lost in the system of a company.
Blah, blah, jargon.... bottom line, it is fixed.
If you didn't raise it in this forum, wonder how long it would have taken to be fixed. Sad how easily a customers problem can get lost in the system of a company.