Adding additional email account to outlook

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essop1@gp

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Hi All,

I am trying to give access of a user's exchange account to another user, so that the user is able to see the entire mailbox, i have already given full access permissions on Exchange, but when i go to the client side and try to add the mailbox i get the follwing error,"The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action".
Outlook is definitely connected to the Exchange server, so i dont understande what is happening.

Any help would be great.

Thanks
 
try close outlook and do it via control panel
 
How are you adding the mailbox - via the Account settings or the main Outlook window?
What version of Outlook are you using?
Have you added the mailbox to the "Open these additional mailboxes" in the main users Outlook Account under 'More Settings'?
 
hungrybeaver said:
How are you adding the mailbox - via the Account settings or the main Outlook window?
What version of Outlook are you using?
Have you added the mailbox to the "Open these additional mailboxes" in the main users Outlook Account under 'More Settings'?
Click to expand...

This
 
I'm adding via account settings, i can still open the mailbox via the File menu but the user needs to see the sent items etc.
I'm using outlook 2007
I've tried adding via Control Panel, and Account settings -> More settings -> Advanced -> open these additional mailboxes and still the same error message.
 
user 1 = guy with outlook
user 2 = resignee

Has user 1 been added to the Delegates on the email account of user 2? AFIAK this has to be done from within Outlook using user 2's profile.
 
when adding an account to user1 in outlook 2010.

you get to the page where you add the mail in/out servers....

look to the right of the outgoing mail there is a box that says deliver new messages to:
new outlook data file
or
existing outlook data file.

select the 2nd option. then in the browser box go search for their current active outook/pst file. select that.

once you have clicked finsh get someone to send a quick test email & you should get that.
otherwise the mails do get delivered but are hidden & don't display as it will then create a new pst file leaving the other file hidden
 
If needs be PM me an email & I can mail you a pic of what I mean.

Tooooooo lazy to upload a pic here...
 
You'll get the error message "The connection to Microsoft Exchange is unavailable" when connecting Outlook 2003 to Exchange 2007 or 2010 when you didn't enable "encrypt communications between Outlook and Exchange"

check - control panel/mail/email accounts/exchange account/more settings/security -> encrypt data between Microsoft Outlook and Microsoft exchange
check the check box and start Outlook again.

PS: if unsure about Outlook connecting to Exchange, start Outlook and then hold ctrl + right-click the Outlook icon in the notification area (bottom right of task bar) and select "connection status".
a window will open showing Outlook's Exchange connection status. requests failed etc.
very handy.
 
Last edited:
hungrybeaver said:
Out of interest, are you able to add user2's mailbox to your Outlook?
Click to expand...

Now that's the weird part, on my outlook, i can add user2's mailbox within outlook but when i try to add it using the control panel option i get this very same error.
 
Another thing, user1 had access to another user's mailbox, he requested that i take that one out for now, which i did, then after all this nonsense i tried to add that same mailbox back and guess what, same error.
 
Only thing I can think of now is to recreate user1's Outlook profile and try again. Could it possibly be the users rights on the PC?
 
hungrybeaver said:
Only thing I can think of now is to recreate user1's Outlook profile and try again. Could it possibly be the users rights on the PC?
Click to expand...

go search for all PST files. If more than one was created delete ALL except the ORIGINAL one. Try again... remember to read all options & select to use current PST file...
 
hungrybeaver said:
Only thing I can think of now is to recreate user1's Outlook profile and try again. Could it possibly be the users rights on the PC?
Click to expand...

I was hoping that someone didn't suggest that, but will look at that if all else fails...User has admin rights on the laptop.
 
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