Assuming you didn't buy from D-Link directly... which distributor gave you the run around?
I didn't buy it, but we did get the run-around.
They acknowledged that the router was still
under guarantee, but finding out where to
take it was impossible. D-LINK sent us to
the distributors who sent us back to D_LINK.
D-LINK made promises about finding out what
to do with the things and some promises to
replace it (which they didn't) and then the rep
went on holiday and we never heard from him
again. We logged the problem with D-LINK via
their website and after, like, weeks, a guy
responded with some wishy-washy reply about
contacting the distributor again because it
"might be a grey import". We wrote back
again and they never responded at all.
As I said - in effect, no support from D-LINK.
What was also interesting was that the first
thing D-LINK blame is the power supply. We
knew it wasn't that because we tested it.
The first thing they tell you is the power
supply is often faulty, but is not covered
under the warranty.
Yes, and wait for it ....
The replacement cost of the power supply
doesn't make it worthwhile to replace.
So you end up having to buy a new one.
Of course, the 'new one' won't be a
D-LINK!