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Good dayCan you please update me on this matter for the reason I spend over 2k on data to date.
Regards
Neels Theron
From: Technical E-mail Centre - MWEB [mailto:technic@mweb.com]
Sent: 12 September 2017 11:44 AM
To: Neels Theron <lmtheron@icon.co.za>
Subject: Re: Ticket MWB5006566 - RE: Ticket MWB5006566 - RE: Ticket MWB5006566 - FW: We have received your query
Good day
Thank you for your response.
Our logs indicate that our Escalation monitors have sent an update via SMS.
"Good day, your Telkom fault has been escalated for a cable technician to be dispatched as soon as possible. Regards MWEB."
I have forwarded your e-mail to our Escalation monitors for further assistance.
I hope all is in order.
Kind Regards
Marvin Olivier
MWEB Technical Support
MWEB Connect
Tel: 087 700 0777
Fax: 021 596 8388
Email: Technic@mweb.com
Website: www.mweb.co.za
Alternative Support Channels:
Live Chat: Mon - Fri (08:00 - 16:00)
http://www.mweb.co.za/help/Home.aspx
- click on the live chat button
MyAccount Queries: Mon - Fri (08:00 - 16:00)
Go to myaccount.mweb.co.za
- Sign in with your MWEB details
- Click on queries
------------- Original Message --------------
From: Neels Theron [lmtheron@icon.co.za]
To: 'Technical E-mail Centre - MWEB' [technic@mweb.com]
Cc: esccentre@telkom.co.za
Date: 12/Sep/2017 08:36:12
Subject: RE: Ticket MWB5006566 - RE: Ticket MWB5006566 - FW: We have received your query
Good day
Today is the 12 September, and I logged my complaint the 24 August and still no internet. Have you people got no pride in your work?
Please contact somebody competent to resolve this matter.
From: Technical E-mail Centre - MWEB [mailto:technic@mweb.com]
Sent: 11 September 2017 11:34 AM
To: Neels Theron
Subject: Re: Ticket MWB5006566 - RE: Ticket MWB5006566 - FW: We have received your query
Good day
Thank you for your response.
Kindly note, I have forwarded your email to our Escalation monitors for assistance with feedback.
I regret any inconvenience or frustration that your experience has caused you.
I hope all is in order.
Kind Regards
Marvin Olivier
MWEB Technical Support
MWEB Connect
Tel: 087 700 0777
Fax: 021 596 8388
Email: Technic@mweb.com
Website: www.mweb.co.za
Alternative Support Channels:
Live Chat: Mon - Fri (08:00 - 16:00)
http://www.mweb.co.za/help/Home.aspx
- click on the live chat button
MyAccount Queries: Mon - Fri (08:00 - 16:00)
Go to myaccount.mweb.co.za
- Sign in with your MWEB details
- Click on queries
------------- Original Message --------------
From: Neels Theron [lmtheron@icon.co.za]
To: 'Technical E-mail Centre - MWEB' [technic@mweb.com]
Date: 08/Sep/2017 14:50:49
Subject: RE: Ticket MWB5006566 - FW: We have received your query
That’s what Telkom told me on the 25 August. Read my mail!!!!!
From: Technical E-mail Centre - MWEB [mailto:technic@mweb.com]
Sent: 08 September 2017 02:47 PM
To: Neels Theron
Subject: Re: Ticket MWB5006566 - FW: We have received your query
Hi
Thank you for taking the time to contact MWEB.
The current info that we have from the specialists is that '' Telkom advised that there may be a cable problem linked to your fault. A cable technician will be dispatched to determine the extent of the problem.''
They will be in contact when further feedback is received
I have forwarded your feedback to the specialist that are dealing with your query.
Reference Number: MWB4915709
I hope this information has helped. Please contact me if you have any further technical difficulty.
Kind Regards
Ashley Anthony
MWEB Technical Support
MWEB Connect
Tel: 087 700 0777
Fax: 021 596 8388
Email: Technic@mweb.com
Website: www.mweb.co.za
Alternative Support Channels:
Live Chat: Mon - Fri (08:00 - 16:00)
Go to http://www.mweb.co.za/help/Home.aspx
- click on the live chat button
MyAccount Queries: Mon - Fri (08:00 - 16:00) Go to myaccount.mweb.co.za
- Sign in with your MWEB details
- Click on queries
------------- Original Message --------------
From: Neels Theron [lmtheron@icon.co.za]
To: 'Technical E-mail Centre - MWEB' [technic@mweb.com]
Cc: esccentre@telkom.co.za
Date: 08/Sep/2017 08:42:55
Subject: FW: We have received your query
FYI
From: HelloPeter [mailto:alerts@hellopeter.com]
Sent: 08 September 2017 08:39 AM
To: lmtheron@icon.co.za
Subject: We have received your query
Thank you, we have received the following query and will get back to you as soon as possible.
Name: Neels Theron
Email: lmtheron@icon.co.za
Business: MNW Tax Consultants CC
Contact: 0219134337
Title: Bad service from Mweb and Telkom see message
Type: business
Message: I logged a complaint regarding my internet line that is not operating from 24 August to date. The vault was on Telkom as you reported the problem with them. Telkom came to my office and checked the line and find that the fibre optic people damaged the cable cutting my ADSL service off. They promised it would be fixed on Friday the 25 August. I am running a business as a tax consultant, and most of my work is on the internet with efiling. Currently, I am paying mweb and Telkom for no service and have to pay for data from Vodacom to run my business. Your help and response to this matter will be appreciated. Progress report, please. It is now more than a week, and I am paying for a service I am not receiving. I posted this complaint on facebook, so I hope MWEB will show they can expedite this matter. Telkom can Switch my line is that so difficult. Will you pay the Vodacom data and reduce my account on your side for no service? I wanted this matter clarified today. I have huge files to upload and download for SARS, and the data is going to cost a fortune. Will you carry the cost? PLEASE REFER THE MATTER TO A SENIOR SUPERVISOR
