ADSL connection dropping out

[wilko]

Hi all,

Not sure if anyone else is having issues with their connection recently but since having a new line installed 2 weeks ago I am being disconnected about 10 - 15 times per day. To get back on line I have to reset the router.

I have spoken to the unless tech support at Telscum who insist that their line is ok. I have also spoken to my ISP, Cybersmart, who have informed me that I'm being disconnected because of a port error. They stated that they have had around 100 of their clients report this fault over the past 10 days and they seem to think that it is a problem with the new IP range that Telscum have released 41.234.xxx.xxx.

Any info would be appreciated.

Cheers,

Andy

 

[jacobstone]

what does your router log say? sounds like you're having sync losses.

sync losses are a lot like cancer - CAN be cured but it's a mission

I had this and in the end it turned out to be very old telephone wallboxes in my house, had a technician over to replace them with newer RJ-11 boxes and haven't had a sync-loss since.

As far as it having something to do with the new IP range - that is a load of tripe and I'd think about changing ISP's if they're saying crap like that!

 

[DjStyles]

I have had the same problem the last couple of days. It however cannot be the wall boxes as they are new. It only happens when i login using my Telkom account. If i use my Webafrica IS account, it as stable as can be.

 

[CM Fourie]

I am experiencing the same problem - phoned Telkom, listened to all 9 of Beethoven's symphonies before someone answered my call only to be informed that the problem will continue to occur because I am not using Telkom equipment. (I also have new boxes in my house).

 

[SFR]

same here. i cant do anything. it keeps dropping out...

 

[squirrel]

I've also been recently having problems. I phoned Telkom and they came to my house, afterwards it seemed fine.

 

[wavescape]

Hi,

I have the same problem. I've got it with the new Combo Premium Telkom wireless router. Telkom came out and 'fixed' the line but the wireless router still drop/doesn't sync all day long. I've tested a USB modem and very old pots router and they don't seem to have a problem. The Telkom tech told me that the wirless router seems to be more sensitive than the USB modem so I assume there is something that the wireless doesn't like on on the line.
Also if it does connect and I go into the web interface for the wirless router and look at the traffic stats, I see there are tons of bad packets in the incoming traffic. I've have the Premium Combo modem swapped out by Telkom twice so I assume that they have a problem with these routers.

 

[SFR]

lol. i called my isp and they said that my line dropped 42 times today since and its 2pm...

so i reported the fault to telkom. how long does it take the dude to come out and fix the line ? is there anyway of makin this process quicker ?

 

[Nameite]

Yeah, have a friend who's a telkom techie.
Or make sure everyone in ur area arent having problems...though both these process will be pretty hard to do

So just hope ur lucky and wait....