ADSL Disconnecting/never syncing full.

I

InsaniacZA

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hey there

on sunday, my phoneline and ADSL went completely dead, we phoned, lodged the fault, and the phone line was fixed the following day.. since then (monday) everytime i reboot my router, it will sync at about 2 meg only, with a noise level of 8.5db, it will then desync, until it reaches a sync speed of about 600, and stabalizes.

now ive been watching and noticing that when it stabalizes at 600 the noise level is 14.5db... so obviously the noise levels IMO are the problem.. BUT ive had perfect 4 meg speeds and syncs since january, and now all of a sudden my phone line dies, and my adsl dies along with it...

any ideas or helpful comments would be appreciated.. keep in mind ive lodged 3 faults, 2 were not returned, and the 1 some chick told me their side is fine... and do i want her to lower me to a 3 meg (when she said this, i went crazy)..

thanks :)
insaniac
 
HasTelscum sorted your line yet? I had a 4mb line up until last week when my DSL died (but not the voice). Now I have a 2mb line and as of Monday the voice is dead. I just can't win. Do I bother reporting that my DSL is half the speed it used to be? I am sooooo frustrated! I only live about 1.2 km from the exchange!
 
MadMailMan said:
HasTelscum sorted your line yet? I had a 4mb line up until last week when my DSL died (but not the voice). Now I have a 2mb line and as of Monday the voice is dead. I just can't win. Do I bother reporting that my DSL is half the speed it used to be? I am sooooo frustrated! I only live about 1.2 km from the exchange!
Click to expand...

You should report it, of course! Just don't make a big stink, keep your cool ;)
 
i got an sms today saying my fault was resolved, so i got out of bed, sat down, looked at my router, and it wasnt even synced, so i reboot it, syncs at 2 meg, then de syncs, syncs at 620, and stabalises... reboot again, and it syncs at 2, and just disconnects constantly...

so no, they havent resolved it yet :) it also looks like they've limited me to 2 meg, when my 4 meg was working 100% :(
 
InsaniacZA said:
hey there

on sunday, my phoneline and ADSL went completely dead, we phoned, lodged the fault, and the phone line was fixed the following day.. since then (monday) everytime i reboot my router, it will sync at about 2 meg only, with a noise level of 8.5db, it will then desync, until it reaches a sync speed of about 600, and stabalizes.

now ive been watching and noticing that when it stabalizes at 600 the noise level is 14.5db... so obviously the noise levels IMO are the problem.. BUT ive had perfect 4 meg speeds and syncs since january, and now all of a sudden my phone line dies, and my adsl dies along with it...

any ideas or helpful comments would be appreciated.. keep in mind ive lodged 3 faults, 2 were not returned, and the 1 some chick told me their side is fine... and do i want her to lower me to a 3 meg (when she said this, i went crazy)..

thanks :)
insaniac
Click to expand...

phone 375 and ask for a special inverstigation to be opened.
 
the problem is mrnutz that everytime i phone, they dont listen, they just imply that everything is fine from what they can see, and it simply must be a problem my side, when obviously it really isnt.. Does asking for a "special investigation" scare them more? hehe

thanks ill give it a try..
 
a special investigation can result in them bringing MUCH more advanced testing equipment to your home/business.

trust me - been there , done that.

sunrise sunset , and dynatel 965p units can do miracles for locating problems :)
 
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