ADSL Down Telkom Useless What Recourse do I have?

[BeLgaRiOn]

Seems like this is a common problem. My line has also been down since 4am Sunday. I logged a fault at 5am.

I did get an sms on Monday telling me that the fault has been resolved. My line is still dead. I've been calling twice a day since then too. How can they just clear a fault when the line is still dead?

 

[who.is.michael]

Contact the Minister office: (It worked for me)

Nokuthula (Thuli) Dladla | Director: Admin. Sec. |Office of the Minister |Department of Communications

:+27 83 262-3233 | : +27 12 427-8113 | :+27 86 657-6351 |e-mail: [email protected]

iParioli Office Park | 399 Duncan Street | Hatfield | Pretoria | Switchboard: +27 12 427 8000

 

[thedon124]

Contact the Minister office: (It worked for me)

Nokuthula (Thuli) Dladla | Director: Admin. Sec. |Office of the Minister |Department of Communications

:+27 83 262-3233 | : +27 12 427-8113 | :+27 86 657-6351 |e-mail: [email protected]

iParioli Office Park | 399 Duncan Street | Hatfield | Pretoria | Switchboard: +27 12 427 8000

Thanks
I am going to e-mail them.

 

[Twai]

I am also struggling with Telkom as it is.

Make sure you follow the complaints procedure as advised by them on their website and then you can email their CEO - [email protected]

I mailed him and explained in the mail that I have followed their complaints procedure and have given them sufficient time to attend to my problem - he is then basically 'forced' to respond to you.

I actually got a call back from someone in his office within 24hours and am now just waiting for a technician to call me. This will probably take another week or so, but at least someone is actually responding to queries at a high enough level.

Telkom's complaints procedure is something like this - call 10219, log fault, give enough time, if not solved, ask for a supervisor on 10219, if not solved within reasonable time, send email to the Escalation centre at [email protected], allow time, then email CEO. After that it is ICASA I guess.

By the way - my mail to the escalation centre was ignored like a stopstreet.