ADSL down, Telkom useless

[samsat]

Been down since Tuesday night. Cable fault.
Been promised everything from technician will call today to dont expect a repair for 5 days.

Each time you call 0800375375 it takes 20 minutes for an answer and then yet another "consultant" tells you that they are waiting for technicians but will escalate the problem as it's a business line.

It's been so escalated by this stage that I should have the whole of Telkom at my door.

I am also refused permission to speak to a supervisor, wonder why they are there in the first place?

I wonder if I'll be up this year?

Just had to do a small vent.

All the best for the festive season.

Samsat

 

[general_koffi]

My line was also taken down a few days ago - big storm did it, I think. Also no joy from The Beast.

Well... It's largely down. The phones are completely dead, but the DSL sometimes manages to sync for a few minutes at a time. (Like now, actually.)

But I'm getting timeouts every few seconds, and I know the line will go dead again in a few minutes.

At least I know I'm not alone.

 

[samsat]

Now been down since Tuesday. I asked the ADSL fault call centre why they bother opening 24/7 if the technicians only work 6/5 and then only when they fell like it. They said I must ask management.

They also said my fault has been escalated to extremely urgent, makes you wonder how long the poor folks who faults aren't urgent have to wait.

Managed to get dial up working.

**** they are useless!

 

[crysis]

Any thing new?
Telcum has always been this bad!
I am defiantly going to neotel when the arrive.
I dont think they even have to try hard to beat helkom , i mean look how bad they are.

 

[samsat]

Got hold of Telkom customer care today (they only work office hours) and spoke to a friendly person. She explained that despite what the ADSL "consultants" have been telling me, my fault had never been escalated.

She did this today and gave me a new escalated fault reference number.

Not much hair left at this stage!

 

[Lycanthrope]

Bwahahahaha!!! Yeah, that's Telkom for you... I asked them to remove an additional adsl account a few months ago... 2 months later I was still being billed for it. Earlier this month some reasonably competent person told me I still had it and he'll remove it... I'm waiting anxiously to see if it's been done at last. I'd say if I've called them 12 times at least a month to have them remove that account it would be an understatement.

Christ, I can't wait for Neotel...

 

[SwaziSeedless]

I am glad to see I am not the only one sucking hind tit at the moment.

I went down for the second time this month on the 20th and have probably spent close on 4 hours on my cellphone with the technical help desk.
Was also fed the same BS about the fault being escelated to the upper echelons of the Telkom fault reporting heirarchy only to find when I called today that absolutely nothing has been done.

When I press them for a date when I can expect it to be fixed I always get told that they have a backlog of 2 weeks and this has since grown to 3 weeks.

I have never been the kind of person that wishes bad things on others but as far as these guys are concerned, nothing would give me greater pleasure than seeing them taken out of business.

On the upside, I was told that if you call the billing office and give them your fault reference no you will receive a credit for the downtime - I will beleive it when I see it though......

 

[cdi]

Maybe someone at telkom can pm us Papi number let us phone him midnight and ask him if he can fix our lines maybe it may help to get faults esculated as like I see it it is just to calm the already frustrated customers.

Pierre Marias Please call me I can help you up your service standards as you clearly over your head

Papi probably does not have a land line (Well a cell will do)

 

[cdi]

Now been down since Tuesday. I asked the ADSL fault call centre why they bother opening 24/7 if the technicians only work 6/5 and then only when they fell like it. They said I must ask management.

They also said my fault has been escalated to extremely urgent, makes you wonder how long the poor folks who faults aren't urgent have to wait.

Managed to get dial up working.

**** they are useless!

Escalate to www.hellopeter.com (Peter is not supposed to except we are investigating your problem but they still do giving them the top WE respond but are still incapable of solving your problems)

My Problem

 

[samsat]

Well after shouting and sceaming at the head of customer services a technician arrived tested the anlaogue line and said nothing is wrong. Do these guys not get work orders with the faulty line indicated?

Once the problem was re-explained he then went down the road and found the fault. He was also asked while there to complete the original installation where the tech. left the white junction box hanging by two wires out of the wall. I had to pop out and he chose to not to do the work and just left.

So back to customer services who said they would send a tech, to sort things out and guess what? Still waiting.

 

[cdi]

I agree Telkom must forget about slogans like "The best Company" or "Touch tomorrow" it should be "get it rights the second time" because currently they need 3 or more tries at a problem before they get it right. Of course the ideal would be "Get it right the first time" but we don't want to put the goal post too high