ADSL downtime---can I get refund

[headstrong]

Hi guys

It took 7 telkom call outs and a month of downtime to fix my line

Can I claim a refund? I get my ADSL line from webafrica tho

thanks

 

[SecretCode]

You should be able to, although because you pay for it through WA they might have to do the refund for you ... not sure how that works.

 

[Snekko]

Yes you can just lodge a complaint stating that your line was inactive or down for that time & they will work out the cost per day & credit your next invoice

 

[RichardG]

Yeah, you can get a refund.
My DSL was down for about 2 weeks, they did give me a refund. Even on my ISP account.

 

[headstrong]

OK awsome...I sent WA an email

thanks

 

[gambithunt]

As long as you maintain possession of you slip, you can almost always get a refund, well except at the Wollies underwear department, I hear they get a little sticky when you try and return it.

 

[headstrong]

Well they said that I cannot get a refund coz it wasn;t completely dead for more than 7 days...

the fact that my adsl modem lost sync about 800 times a day didnt count because ADSL is a "best effort" service.....so no refund for me

 

[boramk]

I once had a whole months free internet, because of a refund lol

 

[Gunther]

You can definitely ASK.. But it's probably going to take a bit of a battle.

 

[TheRoDent]

Give WebAfrica hell please, because the "7 days thing" is pure bullsh1t.

According to the Telkom ADSL SLA you can get a refund for every day after 24 hours. It shouldn't matter if the line is through an ISP, or via Telkom direct.

The customer shall be entitled to a credit on the rental amount payable for the service, pro rata to the duration of the interruption if the ADSL service has been completely unavailable for a continuous period of at least twenty four (24) hours. The credit shall exclude rental for the twenty four (24) hour period. The rental credit will be calculated and passed programmatically on the customer's account.

 

[SecretCode]

Seconded.

 

[headstrong]

Give WebAfrica hell please, because the "7 days thing" is pure bullsh1t.

According to the Telkom ADSL SLA you can get a refund for every day after 24 hours. It shouldn't matter if the line is through an ISP, or via Telkom direct.

thanks for pointing this out to me

I sent a nice message with a pretty screen shot of my usage which clearly shows that it was down for longer than 24 hours...so i'm patiently awaiting my refund

 

[headstrong]

Well I got my refund

Webafrica customer support rocks!!!!!!!!!!!!!