ADSL finally installed by now phone doesn't work

[zambussi]

After a year, Telkom finally pulled their fist out of their xxse and installed ADSL. The only problem now is that If I call my tel, it doesn't ring. If I then cancel the call and pick up the phone line it's dead until a timeout occurs (like when someone calls you and doesn't disconnect the call - you can't make calls on the line until the timeout kicks in).

Is there any possibility that these idiots wired things incorrectly ? (there is a yellow and red wire going to the ADSL port) and a black and green wire going to the old tel jack (which is constantly dead).

I don't relish the thought of having to wait for 500 years on the phone to speak to some incompetent at Telkscum...................

 

[killadoob]

0800375375

that number select option 4 i think

those okes are not idiots infact talking to them and logging a fault is a pleasure if your a residential user

 

[///MoH]

After a year, Telkom finally pulled their fist out of their xxse and installed ADSL. The only problem now is that If I call my tel, it doesn't ring. If I then cancel the call and pick up the phone line it's dead until a timeout occurs (like when someone calls you and doesn't disconnect the call - you can't make calls on the line until the timeout kicks in).

Is there any possibility that these idiots wired things incorrectly ? (there is a yellow and red wire going to the ADSL port) and a black and green wire going to the old tel jack (which is constantly dead).

I don't relish the thought of having to wait for 500 years on the phone to speak to some incompetent at Telkscum...................

Im sure u no wat u doing.. but this wont hurt. Your Modem should be plugged in directly to your phone line without a Filter... And phones should be plugged into a Filter then into phone line..Jis double check

As for wiring... The only colour wires you should see are Blue And White lol

 

[aborg]

Same happened to me...been 2 weeks since the fault was logged...when I phone my number i get re-directed to some other number. They are taking their jolly time in fixing this.

 

[bekdik]

What the hell are you complaining about. 50% is a great score!

 

[aborg]

50% = broken... 100% = fixed

 

[Cara]

We had the same problem when installed another phone line, seems they unhooked one of the copper pairs when they installed the new line. Gotta love the way these guys just don't care anymore

 

[qdada]

my line went dead today , i guess it has been giving me warnings over the past 3 days with the model loosing sync every 3 minutes or so. Finally this morning the line went dead.

I logged the call and I expect the worst lead time ever. How long ? well, i was hoping for some horror stories from members here so that i can make a more realistic project, is it

2 days ?
2 weeks ?
2 months ?

 

[gregmcc]

I'd go for b - 2 weeks

 

[bekdik]

I'd go for b - 2 weeks

I'll see your 2 weeks and raise you a month.

 

[HellTel]

I'll see your 2 weeks and raise you a month.

LMAO .. I somehow seem to agree with this comment .. made me laugh as well.

One suggestion though... would it not be better to wait for Neotel? I'm sure that the fault will still be unresolved by the time Neotel offers their services... that should be in about 3 months

 

[aborg]

One month gone here... so Helltel might be correct.