Hi All
I live in Douglasdale, and pull my phone from the Olivedale Exchange. I appliead for a Telkom ADSL line in January, and have been getting the runaround ever since. First excuse was that there werent enough DSLAMs available, next time I rang they told me there was a problem because we ran a mix of copper and fibre in our area, and the list just goes on and on, with each person I talk to giving me yet another excuse as to why I ve waited almost a year. My first project completion date I was given was June 2007, this was then bumped to 23 August 2007, and now finally, they tell me that its been bumped again to 29 December 2007 ( And this is just an estimate, not even a fixed completion date). Is there anyone else out there who is going through this Hell? Im sick and tired of it, and the people in the call centre cant even put you through to the morons in the Technical Services Dept, as they are not allowed to - what a beautiful screen of incompetence to hide behind. You can do a crappy job, or not even do a job at all, and you get to remain hidden from the irate customer.
I wish I had a job like that. If these guys didnt have the monopoly they do, they would have been out of business ages ago due to sheer lack of service delivery. Ive tried speaking to supervisors to get this sorted, but to no avail. Does anybody out there have any numbers of someone I can pester in the Tech Services Dept?
Thanks
Watties
I live in Douglasdale, and pull my phone from the Olivedale Exchange. I appliead for a Telkom ADSL line in January, and have been getting the runaround ever since. First excuse was that there werent enough DSLAMs available, next time I rang they told me there was a problem because we ran a mix of copper and fibre in our area, and the list just goes on and on, with each person I talk to giving me yet another excuse as to why I ve waited almost a year. My first project completion date I was given was June 2007, this was then bumped to 23 August 2007, and now finally, they tell me that its been bumped again to 29 December 2007 ( And this is just an estimate, not even a fixed completion date). Is there anyone else out there who is going through this Hell? Im sick and tired of it, and the people in the call centre cant even put you through to the morons in the Technical Services Dept, as they are not allowed to - what a beautiful screen of incompetence to hide behind. You can do a crappy job, or not even do a job at all, and you get to remain hidden from the irate customer.
I wish I had a job like that. If these guys didnt have the monopoly they do, they would have been out of business ages ago due to sheer lack of service delivery. Ive tried speaking to supervisors to get this sorted, but to no avail. Does anybody out there have any numbers of someone I can pester in the Tech Services Dept?
Thanks
Watties
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