ADSL Installation - Contact numbers.

CodeMaster

CodeMaster

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'allo

I placed an order for ADSL384 on Tuesday morning. I realize that it is WAY to early to be bugging people at Hellkom already about the installation, but who is the best person/department to contact regarding installation?
If it is regional, then I would be looking for the number for the East Rand, specifically Boksburg.

Thanks.
 
i think 0800 652 652 is the number. thats for their data services - i remember using it when i had issues with slow line speed and stuff
 
My Advice just keep calling, also call them and ask them if it will be any quicker...if you can do the installation yourself,

I know in some areas this is an option then all you have to do is go to them and collect the kit to get started.
 
0800 375 375 (DSL DSL)
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thats a no-no. when i called that number the wankers wanted to sign me up for TelkomISP as well. lol. but maybe u'll have better luck
 
Yep i think it is beter after a week before that they will simply say, "uhmm your request is being processed please check back in a week or so.." So I would recomend waiting a week after you placed order call 10219 take down your ref num get the persons name and maybe a direct phone # for him/her.after a week phone that same person (hint be nice like, "..helo how are you blah blah") then ask bout your request tell him/her you would rely like it to be speeded up. he/she will then prob put you trough to the person handling your order wait a day phone him/her tell them you really need it fast. this time they will prob tell you about the tests done on line etc and then they will tell you "..waiting to free up DSLAM ports..then we will put your request trough to installations and contact you.." then wait again a couple of days then call call call!

Remember take names numbers times called etc make it personal so that you later have a first name type relationship, they will want to get rid of you and speed it way up! :)
 
lewstherin said:
I called them every weekday until I got my line. Every time I called, I asked for them to note my call against the order, and reitterated the urgency of it.
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How long untill you got your line?
Ordered mine on the 25th, phoned(10219) them twice already, got friendly operators both times, but still dont have it :eek: ;)
 
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0800 456 786 is the right number to call. Once your order has been processed and you have an order number call that one every day until they come to install. Eventually they get a techie to call you and find out when it is convenient to install for you. I called and ordered on a Sunday and by the next week wednesday (10 days) was up and running on my 384 line.
 
The long wait

Hi Guys

Don't feel too badly, my installation took 5 months! I applied in September 2003 to convert my fax line to ADSL. In october I was told that the line (who is in my wifes name) had a bad debt on her ID number from some dude in Eastern Cape (ID no. theft). OK off to the SAPS to get an affidavit that we have never lived in the Transkei(!) and our bond papers prove it. I was told that that was no proof and anything I gave them was just not good enuff. (protect the brothers) Anyway around december I was told it was all cleared and they would test the line and install the next month(!) Sometime in Jan 2004 (can't remember) the tech called and was around within the hour and installed the stuff. Been on ADSL since then and only once has it gone down due to a silly mistake in the exchange (jumper damaged, fixed within 24 hours)

Just another 6 months before I get out of the contract (Yay)

You guys are lucky with 10 days! Keep bugging them. I think I will apply to be a contractor to install ADSL, get some of my ripped off cash back.

BTW capped on my MWEB 6 gigs at the moment 6.4 of 6GB local is lekker, intl dead
 
Ta Guys, i think ill start using the 0800 456 786 number now aswell..

Tomoz be a week since my order, so they shoud be done with them tests by now :p
 
Xargon said:
How long untill you got your line?
Ordered mine on the 25th, phoned(10219) them twice already, got friendly operators both times, but still dont have it :eek: ;)
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Dont feel alone ... I also ordered the same line on the 24th june and i have phone atleased twice a week, by now once the operator answer i just call the by name and they already have an pre-typed responds. I know 4 operators by name and I got 3 of their private phone numbers lol talking about dedication lmao
 
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