ADSL line activation

[Malasius]

Hi, does anyone know why a line would not support ADSL activation... The area most definitely does support ADSL...

Please see below email from ISP

Dear Customer

Telkom has informed us that due to technical restrictions on their ADSL network, there may be some delays in finalising your ADSL order. There is the further possibility that your current line does not support the Self-Install Option (SIO) for our All Inclusive ADSL product.

If Telkom cannot resolve these issues within a reasonable period of time, we may need to cancel your order. In the interim you may wish to consider an alternative, wireless broadband service.

 

[mystic007]

The most likely cause is that there are no DSLAM ports available at the exchange. If that is the case you will have to wait until Telkom adds additional ports, which could take months.