ADSL line down (Thatchfield)

Chilly

New Member
Joined
Aug 27, 2009
Messages
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Location
Centurion
ADSL line down since 28th November.
Reported the problem on the 28th and followed up the next week and again a week later.
A week after the fault was reported, a technician was assigned and reported that there was a fault at the exchange which he apparently fixed. 2 weeks later and problem still persists, apparently there were already 3 technicians assigned to the case and each of them fixed the problem.
Tried the social route, nothing but empty promises.
Tried the call center, waiting for ages.
Tried the chat window, you are disconnected every few minutes or whenever they feel like it (logged out and then lose the all the chat history)
 
I've had a similar issue

Line was "cut" on Friday (11th December) - I log a call and nothing happens. Saturday it comes online and syncs at 5 mbit/s - happy days, Sunday dead again. Phone helpdesk, they recreate the port and it is back up at 5 mbit/s...

Monday arrives (21st December) and it is erratic and the speed is down to 2mbit/s ... the rest of the week (until now) is pretty much the same where it even went down to 1mbit/s....

I have had no issues with this line since installation and I happily had 4mbit service (until last week)...

Apparently it has been resolved, but I'm currently sitting with the following on my router stats:

ADSL Link Downstream Upstream
Connection Speed 2553 kbps 254 kbps
Line Attenuation 42.0 db 23.9 db
Noise Margin 7.1 db 30.9 db

I'm not satisfied with the fact that they say it is resolved... my line was fine until Friday (I was out of the country for 2 weeks and upon return it is messed up)...

Already had it escalated and now (resolved)... what is the next step?
 
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