ADSL Line drops repeatedly

[NomNom]

Okay so how do I go about solving this.

In my experience, your only option is to move house.

You can always try complaining as much as possible though and see where that gets you.

 

[Johnatan56]

In my experience, your only option is to move house.

You can always try complaining as much as possible though and see where that gets you.

Second option is to request a new ADSL line and then cancelling the old one. (if it isn't the distance or exchange congestion)
First ask that they actually check the line, from your house to the exchange.

 

[Johnatan56]

http://mybroadband.co.za/vb/showthread.php/186156-Understanding-SNR-and-Attenuation-Rates

If you read the first comment in this post it explains that lower Noise Margins are better...?

Yes, but without us knowing the power of your line, we can't convert it.
I am basing my assumption on the fact that you are syncing at a speed that is not an officially "sanctioned" speed (512Kbps/1Mbps/2Mbps/4Mbps/8Mbps/10Mbps/20Mbps/40Mbps).
Telkom will most likely "ask" you to downgrade your line speed to 4Mbps. Just keep reopening the fault.

 

[ZAMO22]

For information's sake, I'm on a 4Mb

 

[ZAMO22]

Hopefully they make an effort to resolve the problem this time. Would phoning in and asking them to check my line help or should I just leave it as the fault has already been reported.

 

[Johnatan56]

For information's sake, I'm on a 4Mb

Then you're on interleave I assume?
Would you mind posting a tracert to e.g. mybroadband.co.za
(hit the windows + r key, type in cmd, hit enter. In the prompt that opens type in tracert mybroadband.co.za and hit enter. When it is done, right-click anywhere and select all, hit enter. Paste it here in [ code] [/ code] (remove the spaces)


You should easily manage a stable 4Mbps with those stats, these are mine (I am on 10Mbps and further from the exchange than you):

Uptime	12Days 21hrs 19min 00sec
Time connected	12Days 21hrs 15min 19sec
Modulation type	G.992.5-A
Actual rate (up)	1020 kbps
Actual rate (down)	10236 kbps
Output power (up)	12 dBm
Output power (downstream)	17.6 dBm
Line attenuation (up)	23 dBm
Line attenuation (downstream)	42.6 dB
Noise margin (up)	6.5 dB
Noise margin (downstream)	7.4 dB

 

[ZAMO22]

Tracing route to mybroadband.co.za [104.20.72.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 97 ms 94 ms 102 ms 196.6.121.197
4 31 ms 29 ms 30 ms 196.6.121.198
5 49 ms 49 ms 48 ms 96.153.ct-dc.ctcore.net [196.41.96.153]
6 49 ms 49 ms 49 ms ct1-vlan610.ctcore.net [196.41.96.131]
7 47 ms 48 ms 47 ms africainx.cinx.net.za [196.223.22.47]
8 50 ms 49 ms 50 ms CORE.GP-ID-DCE-3.TO.GP-ID-MEC-2.AINX.P2P.10G.za [41.84.13.228]
9 47 ms 47 ms 48 ms 41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africainx.net [41.66.181.59]
10 50 ms 49 ms 49 ms 104.20.72.110

Trace complete.

Does this help?

 

[Johnatan56]

Tracing route to mybroadband.co.za [104.20.72.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 97 ms 94 ms 102 ms 196.6.121.197
4 31 ms 29 ms 30 ms 196.6.121.198
5 49 ms 49 ms 48 ms 96.153.ct-dc.ctcore.net [196.41.96.153]
6 49 ms 49 ms 49 ms ct1-vlan610.ctcore.net [196.41.96.131]
7 47 ms 48 ms 47 ms africainx.cinx.net.za [196.223.22.47]
8 50 ms 49 ms 50 ms CORE.GP-ID-DCE-3.TO.GP-ID-MEC-2.AINX.P2P.10G.za [41.84.13.228]
9 47 ms 47 ms 48 ms 41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africainx.net [41.66.181.59]
10 50 ms 49 ms 49 ms 104.20.72.110

Trace complete.

Does this help?

You might want to read http://mybroadband.co.za/vb/showthread.php/788661-Interleaved(your-thoughts)
Interleave allows higher sync and error correction but it increases the latency a lot, so if you want to game online, I would ask for it to be removed.
You sadly have to wait on Telkom for your line issues, good luck, hope it gets sorted soon. (make sure to ask him to check for dry joints on the line)