Hey Guys
I would like to share my current online experience with you. Beginning of the month I had my 4mb line migrated from Telkom to MWeb. Seemed such a good idea at the time. One point of contact. Before I had full speed downloads after business hours and a respectable 200k+ during business hours.
After the migration was done my line speed dropped to between 50k/sec to 100k/sec during business hours, but as soon as the clock hits 6pm my line speed drops to a whopping 2.5k/sec to 20/sec. The result is that I can seldom open any website including MWeb's home page to check out line conditions and problems in general on their network. I cannot join steam, it just tiomes out, cannot play any online games, not even cod4 at times. MW2, steam based, a no go.
I logged a call with MWeb on the 13th October to inform them of my problem. See, at the time my Billion 7402G router would not stay connected. The tech support person informed me that there is nothing wrong with my line. On the 14th again I spent close to an hour talking to a tech support person who again said there is nothing wrong with the line. I was then referred to a senior tech support person who said that he can see my router disconnected 53 times in the past 3 hours.
Bingo! there is light at the end of the tunnel I thought... At last someone who can see there is a problem and who will fix it. Well, needless to say that the problem were not fixed. I was asked to change my login name from [email protected] to [email protected] ah line speeds were on the up and up and I thought that was the end of my problem. next day coming and we were back to square one. Maxing a whopping 20k/sec after business hours. I then got hold of a senior tech at telkom who then suggested we drop the line speed to 512k just to see how the line performs. At 512k the line was max at 52k/sec. Then we tried 1mb and we saw an increase to 80k/sec. He then suggested we test the line for a couple of days and see how things go.
Telkom's been to my house replaced the wallbox and two connector boxes outside my house. They then changed my adsl port in the exchange or so they claimed. They have connected two Telkom routers and none of them synced on my line. I then went and bought a new Belkin top of the range router. With the Belkin no disconnects happened but the line speed remained at 2.5k/s to a max of 20k/sec between 6pm and 12am. After that an increase to around 100k/sec. My line speed was upped to 4mb again and I saw the occational 150k/sec spike after 12am.
Today is day 18 of having this problem, Still no end in sight. MWeb dropped my line back to 1mb and will not move it back to 4mb again. I have subsequintly requested my line to be migrated back to Telkom. I have spent most of my talk 500 on phoning MWeb and Telkom almost every day. I had hours of utter frustration dealing with useless and incompetent support staff.
The line speed and ping tests you see in my signature is how I experience the internet. I could not get the two to actually complete on the same day. Would you pay R900pm + R249pm for this bull???
I am not in a good place atm. MWeb and Telkom broke my fricken internet
With my Telkom account I experienced the exact same problem, so it's not ISP related, but line related. No-one seems to be able to find the problem.
I would like to share my current online experience with you. Beginning of the month I had my 4mb line migrated from Telkom to MWeb. Seemed such a good idea at the time. One point of contact. Before I had full speed downloads after business hours and a respectable 200k+ during business hours.
After the migration was done my line speed dropped to between 50k/sec to 100k/sec during business hours, but as soon as the clock hits 6pm my line speed drops to a whopping 2.5k/sec to 20/sec. The result is that I can seldom open any website including MWeb's home page to check out line conditions and problems in general on their network. I cannot join steam, it just tiomes out, cannot play any online games, not even cod4 at times. MW2, steam based, a no go.
I logged a call with MWeb on the 13th October to inform them of my problem. See, at the time my Billion 7402G router would not stay connected. The tech support person informed me that there is nothing wrong with my line. On the 14th again I spent close to an hour talking to a tech support person who again said there is nothing wrong with the line. I was then referred to a senior tech support person who said that he can see my router disconnected 53 times in the past 3 hours.
Bingo! there is light at the end of the tunnel I thought... At last someone who can see there is a problem and who will fix it. Well, needless to say that the problem were not fixed. I was asked to change my login name from [email protected] to [email protected] ah line speeds were on the up and up and I thought that was the end of my problem. next day coming and we were back to square one. Maxing a whopping 20k/sec after business hours. I then got hold of a senior tech at telkom who then suggested we drop the line speed to 512k just to see how the line performs. At 512k the line was max at 52k/sec. Then we tried 1mb and we saw an increase to 80k/sec. He then suggested we test the line for a couple of days and see how things go.
Telkom's been to my house replaced the wallbox and two connector boxes outside my house. They then changed my adsl port in the exchange or so they claimed. They have connected two Telkom routers and none of them synced on my line. I then went and bought a new Belkin top of the range router. With the Belkin no disconnects happened but the line speed remained at 2.5k/s to a max of 20k/sec between 6pm and 12am. After that an increase to around 100k/sec. My line speed was upped to 4mb again and I saw the occational 150k/sec spike after 12am.
Today is day 18 of having this problem, Still no end in sight. MWeb dropped my line back to 1mb and will not move it back to 4mb again. I have subsequintly requested my line to be migrated back to Telkom. I have spent most of my talk 500 on phoning MWeb and Telkom almost every day. I had hours of utter frustration dealing with useless and incompetent support staff.
The line speed and ping tests you see in my signature is how I experience the internet. I could not get the two to actually complete on the same day. Would you pay R900pm + R249pm for this bull???
I am not in a good place atm. MWeb and Telkom broke my fricken internet
With my Telkom account I experienced the exact same problem, so it's not ISP related, but line related. No-one seems to be able to find the problem.
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